Centralize your customer support with Hippo Ticketing ™

Track, prioritize, and solve customer support tickets in one place. Never lose an eye on important things.

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All-in-one solution

You no longer need different systems for chatting, calling, storing data and ticket creation. Get all your customer support resources in one place with Hippo.

Automate support for recurring issues Keep track of your previous tickets, and automate resolution to occasional issues through the Helpdesk or chatbots.

Personalize important conversations Resolve complex and unique issues by providing real-time support through agents.

Create tickets
to keep track Create tickets through chatbots, live-chat and ticketing dashboards and keep track of all issues faced by customers and their resolutions.

Create segments for efficient resolutions

Customer groups Teams of customer support agents Departments of multiple teams

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Real-time escalations and notifications

Notify your customers of every aspect of their raised tickets through emails.

Ticket creation Comments added to tickets Resolution Closing

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Provide resolutions across channels

Use the omnichannel approach and provide resolution to your customers wherever they want:

Emails WhatsApp Chatbot Live chat Phone call

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Improve engagements across customer Journey to Maximise growth

Increased Collaboration
More Accountability
Maximized Productivity
Happier customers

Improve communication
within your team

Foster remote collaborations and enable your agents to do everything in one place without switching tabs or browsers.

In-app conversations with colleagues, Tag teammates Share tickets Post comments Tag help articles for reference

Keep track of everything that your agents do

Evaluate every ticket created, its resolution and how your team handled it.

Total tickets Tickets resolved Average response time Top groups and tags

Efficient Support and Increased productivity

Keep your support efforts in line with your customers' enquiries and issues by automating the whole process.

Omnichannel engagements Centralized customer database In-depth analytics

Delight your customers

Provide efficient resolutions to the customers and reap the benefits of customer delight.

Reduced customer churn Increased customer retention Increased customer loyalty

What our customers have to say

Taqi Naqvi
Founding Member Growth & Retention (Krave Mart)
" Hippo has helped me convert my data-driven insights from yelo and make automation with ease out of it as the sync between the two tools is seamless.
Apart from that I much appreciate the technical support I get from the Hippo team. "

Ayush Gupta
Manager, Operations (Fatafat)
" Hippo has reduced our turnaround time from hours to minutes, as a result, we have seen order cancellations reduce by 37%.
The improvements provided for an increase in the number of orders indicating increased customer satisfaction and we now have the ability to form strong relationships with our customers because of simplified connections with the team. "

"Since we started to use Hippo marketing tool, we have much better results from campaigns and through push notifications, chat messages or mails. We see better conversions with each campaign specially for new customers onboarding."

Eugene Danilenko CPO, Tupuca