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Personalize experiences throughtout customer journey

Craft unique experiences dependent on your customers' interactions with your brand to ensure they are engaging at the best time, on the best channel.

Omnichannel Engagements Centralized Support System Automated live campaigns
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Automate repetitive tasks and focus on growth.

Set up live campaigns which get triggered by a particular action of customers and a message/notification automatically sent to the customer.

Abandoned cart recovery Subscription renewal reminders Geo-fencing campaigns Order updates
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Employ support suite that Delights Customers

Website/WhatsApp Widget AI Chatbots Live Chat Phone Call Audio/Video Call Ticketing
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Add WhatsApp to your Marketing Strategy

Run campaigns to promote your products and engage with customers to provide immediate and personal assistance on the world's most popular messaging app.

WhatsApp Marketing WhatsApp Support
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Get insight into every single detail

Use Hippo’s in depth analytics to get insight into every single detail of your customers and segment them for better targeting.

Dashboards (Automation, Support and Ticketing) Delivery, open, click rate and ROI of every single campaign RFM analysis
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14.5% Increase in sales
prodcutivity
80% Increase in number
of sales
2X Uplift in marketing
ROI
20% Increase in customer
lifetime value

Welcome them with a personalized message across all touchpoints

Invite your existing customers on your online platform

When you go online, invite all your customers to sign up with you.

Bulk data upload through CSV Auto segmentation based on user attributes Invite anyone who visits the website with web push notifications

Welcome your customers

As soon as the customer signs up, send them a message welcoming them for the journey ahead and telling them about:

Custom offers Your story Demo video and other resources Why you

Provide customers with every relevant update

Send your customers timely messages to keep them updated and excited.

Newsletters Order placed Order Delivery Updated Query resolutions

Recover abandoned carts and increase your ROI

Send personalized reminders and invite them back to complete the purchase.

Learn why they are leaving through survey forms. Trigger-based automated campaigns. Omnichannel messaging with a link to start where they left off.

Perform regular surveys and feedbacks

Ask your customers for feedback and work on your flaws to create the best customer experience.

Employ pop-ups and surveys for feedback. Learn what works for them while making them feel valued.

Reduce churn and increase customer retention

Target inactive users and motivate them with personalized incentives to make the purchase.

Convert window shoppers into customers Revive dormant users Treat your loyal customers

Employ Omnichannel Approach to your engagements

Broadcast campaigns and provide customer support on your customers' favorite channels. Create live-campaigns using any combination of triggers and channels including:

Email WhatsApp SMS Push notifications In-app messages Pop-ups
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Our merchants are way happier now and it's because of Hippo. It has helped us in retaining customers, especially with features like pop-ups.”

Eugene | CPO, Tupuca
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