• Partnership
  • Blog

The Story

Rides | Fatafat | Food Delivery
Marketplace | Meals | Deliveries

Jugnoo is a hyperlocal marketplace present in 45 cities in India that caters to the on-demand needs of customers. Customers book auto-rides, order Food, Fresh Fruits, Vegetables and Groceries through Jugnoo mobile app.

Fulfillment of needs of today’s customer is the most challenging part of any business, especially in case of on demand economy. If you do not keep your customer happy, somebody else will. Fugu has helped Jugnoo in retaining customers and building a loyal userbase.

Customers want instant replies

Being the on-demand marketplace, Jugnoo needed to have on-demand support too. 87% of the customers need instant replies to their queries. Fugu helped establishing an on-demand support that enabled:

Fugu helped establishing an on-demand support that enabled:

  • Real-time query handling
  • Channelising queries to concerned departments

Ticketing Systems consume time

Jugnoo collects customer’s contact number over email address. Thus, ticketing system was not the right solution and sending SMSs to customers can be obtrusive. Fugu’s in-app chat support was the most suitable solution which lead to:

Jugnoo collects customer’s contact number over email address. Fugu’s In-App Chat enabled jugnoo to get:

  • Better customer satisfaction
  • Positive feedback
... ...

Reduced Order Cancellation

Jugnoo analysed that 80% of its orders were cancelled because of the lack of flexibility in order updation. In on-demand business, the turnaround time has to be quick, failing at which leads to order cancellation. Fugu enabled Jugnoo to:

Fugu enabled Jugnoo to:

  • Make order changes in real-time
  • Reduce order cancellations

Customers love personalizing orders

Personalization of goods helps in retaining customers. Fugu helped Jugnoo in offering more convenience to its customers. Bulk orders of fruits, vegetables, food, groceries etc. were simplified with Fugu’s real-time chat leading to:

Personalization of goods helps in offering more convenience to customers which leads to :

  • Increase in sales
  • Increase bulk orders with customizations
... ...

Discover what Hippo can do for you

Looking for valuable business content?

Jungleworks blog posts will keep you updated about the sharing economy in detail

View All Resources

Discover What Hippo Can Do For Your Business!

(Starting with $0 per month)

(Starting with ₹0 per month)

Jungleworks