|Rides |||Fatafat |||Food Delivery|
|Marketplace |||Meals |||Deliveries|
Jugnoo is a hyperlocal marketplace present in 45 cities in India that caters to the on-demand needs of customers. Customers book auto-rides, order Food, Fresh Fruits, Vegetables and Groceries through Jugnoo mobile app.
Fulfillment of needs of today’s customer is the most challenging part of any business, especially in case of on demand economy. If you do not keep your customer happy, somebody else will. Fugu has helped Jugnoo in retaining customers and building a loyal userbase.
Being the on-demand marketplace, Jugnoo needed to have on-demand support too. 87% of the customers need instant replies to their queries. Fugu helped establishing an on-demand support that enabled:
Fugu helped establishing an on-demand support that enabled:
Jugnoo collects customer’s contact number over email address. Thus, ticketing system was not the right solution and sending SMSs to customers can be obtrusive. Fugu’s in-app chat support was the most suitable solution which lead to:
Jugnoo collects customer’s contact number over email address. Fugu’s In-App Chat enabled jugnoo to get:
Jugnoo analysed that 80% of its orders were cancelled because of the lack of flexibility in order updation. In on-demand business, the turnaround time has to be quick, failing at which leads to order cancellation. Fugu enabled Jugnoo to:
Fugu enabled Jugnoo to:
Personalization of goods helps in retaining customers. Fugu helped Jugnoo in offering more convenience to its customers. Bulk orders of fruits, vegetables, food, groceries etc. were simplified with Fugu’s real-time chat leading to:
Personalization of goods helps in offering more convenience to customers which leads to :
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