Connecting your business with your customers from anywhere
Instantly connect with your customers through chat available at your fingertips from any part of the world.
For Customer
Customer
In-App Chat
Integrate Hippo In-App Chat to provide easy, fast and convenient support platform inside your web or mobile app to your customers.
Real-time conversations
Welcome visitors and convert them to leads with real-time chat on your website. Interact with customers and resolve issues instantly.
Rich messages
Messages can be made more comprehensive with the help of relevant images. Customers can land to particular pages within the app through deep links.
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In-App Chat
Integrate Hippo In-App Chat to provide easy, fast and convenient support platform inside your web or mobile app to your customers.
-
Real-time conversations
Welcome visitors and convert them to leads with real-time chat on your website. Interact with customers and resolve issues instantly.
-
Rich messages
Messages can be made more comprehensive with the help of relevant images. Customers can land to particular pages within the app through deep links.
For Admin
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Monitor & Assign Chats
Through the dashboard, Admin can assign or reassign chats as per the complexity of customer questions. Perform bulk actions like assigning multiple chats, replying to multiple queries etc.
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Measure Team Performance
Learn about the team efficiency and effectiveness using analytics on Dashboard. Analyse different metrics to know your areas of improvements.
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All Chats at One Place
Central Inbox keeps all the chats in one place that enables Agents to handle each other’s chats without any hassle, enabling maximum resolutions in minimum time.
Admin
Monitor & Assign Chats
Through the dashboard, Admin can assign or reassign chats as per the complexity of customer questions. Perform bulk actions like assigning multiple chats, replying to multiple queries etc.
Measure Team Performance
Learn about the team efficiency and effectiveness using analytics on Dashboard. Analyse different metrics to know your areas of improvements.
All Chats at One Place
Central Inbox keeps all the chats in one place that enables Agents to handle each other’s chats without any hassle, enabling maximum resolutions in minimum time.
FOR AGENT
AGENT
Robust Agent Interface
Intuitive Agent Interface enables faster responses and quicker switching that helps in increasing agent’s productivity, thus improving the conversion rate.
Saved Replies
Use Saved Replies to respond faster without typing the whole thing again. Take benefit of variety of Saved Replies to automate your customer support.
Push Notifications
Get alerts on new chat requests as well as closed chats on your mobile app. Act immediately and avoid delayed responses with real-time notifications.
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Robust Agent Interface
Intuitive Agent Interface enables faster responses and quicker switching that helps in increasing agent’s productivity, thus improving the conversion rate.
-
Saved Replies
Use Saved Replies to respond faster without typing the whole thing again. Take benefit of variety of Saved Replies to automate your customer support.
-
Push Notifications
Get alerts on new chat requests as well as closed chats on your mobile app. Act immediately and avoid delayed responses with real-time notifications.
Our helpdesk at a glance
Rebranded Solution
Complete white labeling solution that enables personalization of your Agent mobile apps and web dashboard with your own branding.
Multiplatform
Integrate Hippo in minutes & enable your customers to reach out to you through any platform including web, iOS and Android.
Personalization
Build strong relationships with customers with a touch of personalization by using real profile information of your team.
In-App Chat
Be responsive to your customer queries by interacting with them in real-time.
Analytics
Monitor chats, measure performance and
increase productivity of your team.
Integrations
Integrate Hippo with CRM to show relevant customer details in real-time to your team.
What Our Clients Say
Chinmay Agarwal
Co-Founder, Jugnoo
We, at Jugnoo value our customers the most. With Freshdesk as Jugnoo’s customer support, we faced challenges in updating orders in real-time which lead to bad customer experience. Moreover, it was not value for money so we switched to Hippo for its real-time chat support. We saw a significant improvement in conversions and number of cancelled orders decreased by almost 37%.
