Still stuck with the same old ticketing system?

Know how Real-time Chat Support is a better alternative to Traditional Customer Support Software.

Instant replies are better than delayed responses

Ticketing system is time-consuming and customers lose interest by the time they get replies. Real-time chat overcomes this challenge by providing live chat support.

Handle more customers

Majority of the tickets have quick solutions. In ticketing systems, all issues, big or small consume the same time whereas with real-time chat, you are able to resolve maximum issues in minimum time.

While cutting down on Cost

Hippo does not require you to linearly increase your support staff for rapidly growing organisation. Thus, Hippo becomes the most suitable and cost effective support system for any business.

Personalized replies over machine replies

Customers like interacting with humans rather than machines. With real-time chat, customers are able to get personalized experience seeing agent’s name and picture while interacting.

Value your customer's privacy

Real-time chat support doesn't require customers' email unlike ticketing systems. Hippo gives a unified experience by keeping your support inside your product rather than keeping it over mails.

What our customers have to say

Taqi Naqvi
Founding Member Growth & Retention (Krave Mart)
" Hippo has helped me convert my data-driven insights from yelo and make automation with ease out of it as the sync between the two tools is seamless.
Apart from that I much appreciate the technical support I get from the Hippo team. "

Ayush Gupta
Manager, Operations (Fatafat)
" Hippo has reduced our turnaround time from hours to minutes, as a result, we have seen order cancellations reduce by 37%.
The improvements provided for an increase in the number of orders indicating increased customer satisfaction and we now have the ability to form strong relationships with our customers because of simplified connections with the team. "

"Since we started to use Hippo marketing tool, we have much better results from campaigns and through push notifications, chat messages or mails. We see better conversions with each campaign specially for new customers onboarding."

Eugene Danilenko CPO, Tupuca