Engage. Retain. Grow.

Connect with your customers at various touchpoints with omni-channel engagements. Improve customer acquisition and retention.

Our Offerings

Customer engagement automation

Streamline, automate and analyse your marketing efforts. Reduce churn and increase customer retention by providing personalised experiences throughout the customer journey.

Highlights

Omnichannel Broadcast Segmentation (RFM) Automated Live Campaigns

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Conversational support

Provide your customers with proactive support. Contact them across various platforms and channels from a single dashboard.

Highlights

Chat support (AI Bot, Agent) Call (Phone call, Audio/Video Call) WhatsApp Chat

Explore Conversational Support

Ticketing

Save time and money by recording all issues, communications, and notes at a single place. Track the issue journey, resolution and customer happiness in one platform.

Highlights

Ticket Creation, Prioritizing and Grouping Agent and Collaborator Specific Panels Department Specific Ticketing Surveys

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WhatsApp Multiplexer

Delegate multiple agents to provide real-time customer support using single WhatsApp account

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Use Cases

Offer convenient and engaging experience to your customers with Hippo.

How does hippo improve customer engagement?

Omnichannel engagement

Target customers through various channels like Email, WhatsApp, SMS, Push notifications, and pop-ups.

Customer Value Management

Maximize customer lifetime value adapting strategies across stages of the customer lifecycle.

Personalization

Segment customers and personalize your campaigns to to boost customer acquisition and retention.

Customer support

Provide support to customer through a channel of their choice with chat bots, chat agents and calls.

Analytics

Determine the success of your marketing campaigns based on delivery and click stats. Visualise your performance and strategise accordingly.

Engage users across channels with Omni-channel marketing

Create curated messages across multiple channels based on your customer journey.

Chat support (AI Bot, Agent) Call (Phone call, Audio/Video Call) WhatsApp Chat

Powerful features tailored to boost
customer acquisition, growth and retenion.

Live chat Connect with your customers in real time. Automate conversations and provide tailored responses.
Customizable Chat bots Helps to engage, collect up-front information, act and route it to concerned people for you.
WhatsApp widget Drive Better Conversions, Sales and Revenue on your customers' most preferred communication channel with the mobile-first approach.
Lead Generation Convert anonymous traffic into well-profiled leads. Provide useful forms and popups tailored to the customer’s interest to create a great customer experience.
Customer Data Platform Real conversions need context. You can dive into database and get a 360 degree view of the customer and stay in context across multi-channel conversations.
Omnichannel Engagements Customers switch channels seamlessly and so should you. Engage with across multiple channels like app notifications, web notification, SMS, call, whatsapp etc.
Segmentation Create actionable segments with ease and perfect your targeting.
Instant Broadcasts Reach your customers without any delay with just one single click.
Automated Campaigns Design custom workflows to initiate relevant customer engagements based on their activity and lifecycle.

What our customers have to say

Taqi Naqvi
Founding Member Growth & Retention (Krave Mart)
" Hippo has helped me convert my data-driven insights from yelo and make automation with ease out of it as the sync between the two tools is seamless.
Apart from that I much appreciate the technical support I get from the Hippo team. "

Ayush Gupta
Manager, Operations (Fatafat)
" Hippo has reduced our turnaround time from hours to minutes, as a result, we have seen order cancellations reduce by 37%.
The improvements provided for an increase in the number of orders indicating increased customer satisfaction and we now have the ability to form strong relationships with our customers because of simplified connections with the team. "

"Since we started to use Hippo marketing tool, we have much better results from campaigns and through push notifications, chat messages or mails. We see better conversions with each campaign specially for new customers onboarding."

Eugene Danilenko CPO, Tupuca