The widespread success of Uber – the on demand cab company, has motivated entrepreneurs in different industry verticals to replicate Uber’s business model and enter the on demand space. The laundry and dry cleaning sector is one such industry which has radically mixed well with the on demand and Uber for X trends. Let’s put some light on how the ‘Uber for Laundry’ trend evolved and what are the various possible business models in the on demand laundry sector.
With less time and more work to do, people often need simpler ways for their daily tasks. Laundry is one such task that has seen a huge change in recent years. From washing clothes at home; to public coin operated washing machines, and from going to a dry cleaner; to simply tapping a smartphone, it has become easier than ever before for people to get their clothes ready when they need. The efficient full cycle approach being followed by on demand laundry enterprises (from booking to pick-up, cleaning as per instructions, and delivering at scheduled time) has changed the consumer behaviour in such a way that people won’t settle for anything less than this VIP treatment. If you own a laundry, it is time to tap this technology and reinvent your business model in terms of the on demand sector. Companies like Washio, Cleanly, Rinse and others have already realised the immense potential in this technology and are thus ready for the future. Interested to know more about Uber for laundry? Read On!
Earlier, people used to visit laundries having coin operated machines where they could sit, relax, read magazines and even have some snacks to munch on while their clothes were being washed. No doubt, such laundries provided excellent value to customers and did a great business. But people had to spend time, and quite often they had to stand in a queue waiting for their turn. Even if someone preferred a dry cleaner over laundry machines, then also they had to take out time to visit the store in order to first drop and then pick up their clothes. All these problems seems to have vanished with the arrival of on-demand startups in this space which have disrupted the laundry industry.
Entrepreneurs have successfully created and launched mobile apps by which a user can request the pick up of dirty clothes by providing his location along with a suitable time and get them delivered to his doorstep after they are washed. The ease of getting one’s clothes washed with the help of tapping a button on a smartphone has caught the fancy of people in a huge way. Often called as “Uber for Laundry”, the on demand economy has integrated so well with this industry that traditional laundry set ups are almost on the verge of being extinct. Let’s take you through the value propositions being offered by startups in the on-demand laundry industry and how successful they have been. But before that, here are few facts that powered this change.
Trends that changed the traditional laundry industry into on demand sector:
Consumers are being attracted to businesses that provide a full cycle approach. Easy booking, pick-up and delivery at doorstep, the option to choose a detergent for washing their clothes etc. Moreover, being updated about every step in the procedure is also something that consumers want. The transparent approach being provided by on-demand laundry businesses is not just appreciable but can also be considered as the turning point that changed consumer behaviour.
- Crowdsourced Supply
In order to scale a laundry business, entrepreneurs in laundry industry had to hire more people, which was nothing less than a risk. A risk as in you’d have to pay more salaries without being sure about the business you’ll get. The second trend (after consumer behaviour) which has changed the model of today’s laundry industry is ‘crowdsourced supply’. Instead of hiring people on full time basis, you can simply hire them as freelancers that too for a specific time according to their availability.
If we talk about the workforce in USA alone, 38% of people work as freelancers and this number is rising month over month. Integrating crowdsourced supply into your laundry business will not only be beneficial to you as you’ll have to pay much less compared to permanent employees, but it will even be beneficial to freelancers as they’ll happily work for you in their free time.
- Less Ownership Model
The third trend which is impacting laundry business owners to make a shift towards on-demand business model or the ‘Uber for X’ model is ‘less ownership model’. The term might seem confusing but let’s understand it with an example. Suppose you own a laundry at one part in a city. In order to scale your business, you might want to add another watershed area in the other part of the city from where you could serve more people. But in order to do so, the first step would be to own or rent a space, build infrastructure and hire a team. This would require huge capital investment, infrastructure costs and lot more.
Investing on physical infrastructure is a thing of the past. Just imagine how companies like Washio are serving a huge customer base without even having a single watershed area. Less ownership model definitely puts you in a win-win situation.
Laundry Industry at a glance:
According to available statistics of year 2014-15, thirty thousand companies in the laundry and dry cleaning business made over 10 billion dollars in annual revenue. These companies served about 30 million people. If we talk about these 30,000 companies, stats show that 70% of these were retail laundry and dry cleaning operations while 30% were coin-operated laundry locations.
Without doubt, the laundry industry is a huge one and has got real growth potential. On demand ‘Uber for Laundry’ startups are disrupting this industry by hacking the growth. These on demand laundry companies are increasing their customer base not by steps but by leaps. The fact that so many investments have been made in the on demand laundry space is also an indication about the bright future of these companies.
Here’s a list of few companies in the on demand laundry space that have attracted funding and are doing good.
- Cleanly = Founded in year 2013. Received seed funding of $2.3 Million.
- Washio = Founded in year 2013 and has received a funding of $16.8 Million.
- Edaixi = Founded in 1990. They changed their business model to on-demand. Got $123.2 Million.
- Laundrapp = Founded in 2014 and received $5.9 Million funding till date.
- Rinse = Founded in 2013 and received $3.5 Million.
There are many more in the list which are growing rapidly. The companies listed above operate in different geographical location and have their own unique selling points with different business models. Let us take you through the 3 possible business models in the on demand laundry sector or as they say the ‘Uber for Laundry’ sector.
On Demand Laundry / Uber for Laundry: Possible Business Models
If you own a Laundry / Dry Cleaning Service Business and have a team of specially trained staff which can help you create an awesome experience for your customers, then on demand on site model can work best for you.
Specific technology solutions can help your customers:
- Schedule a pick-up according to their time.
- Specify laundry preferences along with the request (if any).
- Get prompt notifications on their phone when the clothes have been cleaned.
- Pay your bills easily – online, COD or other options chosen by you.
- Receive clothes delivery at their specified time.
Besides all this, you get to create an incredible quality and experience for your customers with speedy turnaround and control over your vetted cleaners. All activity of your mobile workforce can be tracked in real time.
- On Demand – In Store
The on demand in store model is best suited for entrepreneurs who want to deliver a customer friendly environment by enabling them to drop off their clothes at laundromats located at specified areas in the city. This model does not require a dedicated staff for pick up. Instead it is handled by kiosks where users can add details of the clothes being dropped.
This model can help your customers:
- Drop off their dirty clothes at a laundromat.
- Add details for each cloth and know the prices.
- Add specific delivery times to receive clothes.
- Make transactions from the app.
- Marketplace (Aggregation Model)
Another business model possible in the on-demand laundry space is the aggregated model where an app acts as a marketplace. This business model can be adopted by anyone, irrespective of owning a laundry. Over here, information is provided by multiple third parties, whereas transactions are processed by the marketplace operator. All services are delivered and fulfilled by the participating laundry providers. In this model, entrepreneur can take a cut out of every transaction happening on the platform. This model gives you a huge database as all users are primarily your customers.
This model helps users:
- Choose a laundry store based on ratings and reviews.
- Give a rating and review to a laundry after services have been provided.
- Filter laundries based on prices, ratings, location, etc.
- Make easy transaction on the platform.
The fact that everyone wants to wear clean clothes not just makes the laundry industry an evergreen one but also highly scalable. Still dreaming? Get Started Now!
Download the free eBook ‘On Demand Economy Business Model 101’ now!
In the modern world, Google is the go-to place for anyone to try something new. According to a report by Localu, 92% of the customers search the restaurant on the web. 75% of the people choose a restaurant for a dine-in based on search results. Thus, it is essential to build your restaurant app for your food business in today’s times.
You, being a restaurant owner, need to understand that you are not only in the food business but are also in the data and related business. Food aggregators do not provide you with customer data. Not using data is one of the reasons many restaurants close within 6 months of opening. In order to succeed in this, you need to adapt to new technologies and have a personalized presence over the internet which is only possible through a website and a mobile application.
Having a website helps you with:
- Getting more visibility on Google
- Compete with Larger Brands
- Lower your marketing costs
- Ability for people to browse your menu and order online
- Become independent of Food Aggregators
- Social proof for prospective customers
- Convey Brand Message and Market Effectively
- Speak directly to your customers
- Provide information about other services
Build Your Restaurant App and Get more Visibility on Google
Google tries to provide the best possible information to its users and it prefers the local sites. So when someone near your restaurant searches for food nearby Does your restaurant pop up? If you don’t have a website or app chances are you will not be able to appear in the results, To resolve this you can build your restaurant app and website.
According to a report by Social Today, 46% of the searches are for local information. This means people are searching for nearby restaurants. If you don’t have a website, those potential customers are landing with your competitor.
Compete with Larger Brands
Local restaurants have a smaller marketing budget as compared to larger brands. However, you can still compete with these large brands by having a good SEO in place along with social proofs such as testimonials. This will allow you a chance to compete with larger brands.
While having a website might not be enough to compete with these large brands but it is a very crucial part.
Lower Marketing Costs
Marketing using traditional methods such as, hoardings, pamphlets, and running advertising on local channels can be very expensive. Taking into account that smaller restaurants generally don’t have budgets for this kind of marketing. Digital Marketing can help you decrease your marketing costs while giving you the same or more coverage.
Digital marketing is highly effective if paired with a call to action directing to a website or an application giving the customers an opportunity to place an order.
Ability for people to browse your menu and order online
With the changing consumer behavior, customers want everything to be delivered to their doorstep. In order to gauge this segment of customers who want their food delivered to their doorstep. You can build your restaurant app and website and deliver the food to them without worrying about any commissions of aggregators. This also helps your customers to browse your menu and order directly from you.
Become Independent of Food Aggregators and Build Your Restaurant App
In the early days when food aggregators came into existence. They came into the market with a promise of providing an extra source of revenue to the restaurants. They used to give orders at a mere commission of 10% which has now increased to around 20% – 25%. With the pandemic and changing consumer behavior, the orders from these aggregators have become the major source of income. Which in turn has reduced the gross profit margin from 60% – 65% to 35% – 45%
SOURCE: NRAI, Restaurant Owners
According to a report, Those restaurants that solely depend on food aggregators close within their first year and are merely able to break even. In order to cash in on the lost profits, you need to have your own personalized apps and websites.
Social Proof for your Prospective Customers
Customers want to know about the service and quality of your food before they visit your restaurant. In order to do this, they turn to Google or 3rd party review sites. According to a report by BrightLocal, 84% of the customers trust online reviews as much as peer recommendations.
Don’t let your customers rely on 3rd party websites to get reviews about your restaurant. Add a review section on your website and increase their trust in your restaurant.
Build your Restaurant App and Convey your Brand Message and Market Efficiently
Restaurants need to understand that they are a brand and to succeed as a brand you need to differentiate yourself from your competitors. It can be done by effective marketing and positioning. This is not possible without having your own platform. Since food aggregators do not provide you with such dedicated exposure, even if they do it will end up costing you a lot.
Whereas if you have your own app it reduces the cost and efforts to market to your customers. It not only gets you more customers but also helps you decrease the cost of acquisition and increase the lifetime value of your customers.
Speak Directly to Your Customers
Food Aggregators don’t provide you with customer data, all your customers are merely order numbers. It is very important to know about your customers because they determine the fate of your restaurant. Getting in touch with your customers can provide you with deep insights such as their preferences, most frequently bought items, etc. This will help you create more lucrative offers for your customers.
Acting upon the insights provided by your customers can help you increase their lifetime value. You’ll have repeat customers thus increasing your revenue.
Provide Information about other Services
Does your restaurant provide extra services such as catering services and hosts parties and events? You need to convey this information to your customers so that they have an opportunity to avail these services. The only way to share this information clearly with your customers is through your own website or applications. This will also help you increase your business.
How can Yelo help you build your restaurant app?
Yelo can help you accomplish end-to-end control of your value chain. With Yelo you can:
- Update your catalog anytime.
- Keep track of your inventory.
- Be in touch with your customers
- Keep your customers engaged using push notifications.
- Retain your customers using loyalty programs.
- Increase your customer base using referral programs.
- Rank for local searches by setting up your SEO.
- Leverage real-time customer data to know them better,
- Leverage analytics to create better combos that allow your customers to buy more.
- Build an interactive website using simple clicks.
- Choose from a plethora of themes to personalize your website and apps.
- Add social proof by enabling ratings and reviews.
As we stated earlier, a Restaurant is not only a food business but also a data and relationship business. Having your own website and application helps you do the same. As we explained earlier it is not bad to be on aggregator platforms but having your own platform can help you get unique and new customers. In this way, you only pay for acquiring new customers while your websites and apps keep your existing ones engages and safe.
Headless Commerce is probably the most discussed and least understood buzzword since Big Data. And like a wise man once said everyone discusses Headless but nobody really understands it.
Learn what you’ll find below in the blog:
- What is Headless Commerce?
- How does it work?
- Architecture of headless commerce
- Traditional vs Headless Commerce
- Advantages of headless commerce
- Challenges of headless commerce
- Who should go for headless commerce?
The digital landscape is more focused on the consumer than ever before. With the changing needs of consumers, they want full control over how and where they shop. Consumers these days don’t go to a shop or a website or even an app looking for something to buy. They want to shop on the go. This is where Headless Commerce comes into play.
What is Headless Commerce?
In Headless Commerce, the front-end is separate and independent of the backend. They are very loosely coupled. It is very easy to make changes in customer experience using the front-end without changing or tweaking the backend interface.
Consumers are getting used to consuming content and buying from various sites rather than legacy platforms that are now struggling to keep up with consumer demand. D2C is amidst exponential growth globally which has generated the need for a more independent form of commerce, Headless Commerce.
Simply put headless commerce is the modern-age architecture that helps to eliminate the single point of failure on your website/app. It is designed to be more resilient and ensures a rich customer experience. What this means to you and your business is that it will help your business consistently with high conversion rates at high traffic levels.
In headless you have the freedom to choose the back-end and front-end components that are most suitable for your needs. Using the headless approach businesses can scale and change customer experience without disrupting the workflow of the backend processes.
According to Dirk Hoerig, CEO of Commerce Tools
“Headless commerce platform provides companies with the full potential of best-in-class online retail regardless of the boundaries to specific touchpoints and ensures a great user experience. A truly headless commerce platform provides robust commerce capabilities such as shopping cart, product information management, promotions, and merchant support irrespective of the customer entry point. On top of that, a headless Commerce system can be easily connected – via APIs – to any customer experience front-end.”
How does it Work?
The backend layer of the headless platform is constructed in modules that include services like customer relationship management, payment processing, cart management, etc.
The front-end layer of the headless commerce architecture is very flexible to design. Mostly it is a custom-built presentation layer that keeps adapting according to the needs of the customers and their changing buying behavior.
Architecture of Headless Commerce
It is a subset of decoupled commerce. It aims to push content to any kind of platform through APIs. Front-End and Back-End are separate and work as 2 individual platforms that are interlinked via APIs.
In the Headless approach, the focus is on background processes that make the data available to the front-end modules via APIs. However, headless is not only making data available to separate layers it requires a few additional resources.
It uses a separate inventory management system that takes care of the backend database. Some of the backend systems include customer relationship management systems, payment processing systems, cart management systems, etc.
Traditional Commerce vs Headless Commerce
There are 3 major differences between Traditional and Headless Systems
|Differentiators||Traditional Commerce||Headless Commerce|
|Front-End Development||1. Design Constraints. |
2. The time to edit the database, code, and platform is massive.
|1. No design constraints, just make a simple API call. |
2. Need to build a front-end presentation from scratch.
|Customization and Personalization||Pre-Defined experiences for both users and admins.||Create your own experience for both users and admins|
|Flexibility and Adaptability||Front-End is tightly coupled with backend which means there’s a little room for customization.||Endless room for customization and changes can be made on the fly.|
The biggest advantage and drawback of traditional commerce are that everything is tightly packed together.
The back-end of the traditional systems not only stores the content but the code for the layout and other plugins required by the front-end. Due to this the amount of customization that can be done to personalize the system gets limited.
- Gives you the ability to move lightning fast.
Since the backend is not connected with the frontend very tightly and the only communication with the frontend is through APIs. It gives you the ability to make changes and innovate at a very rapid pace. This helps you adapt to the changing consumer technologies and trends,
- Gives you more room for customization and personalization.
Many traditional commerce platforms are very tightly coupled. This restricts you from providing a custom experience to your customers. Whereas Headless solution makes it easier and builds more adaptive and responsive platforms.
- Gives your developer independence to use any programming language and framework.
Since the headless solution is built upon APIs it gives the developers the independence of choosing any programming language or framework.
- Can be Cheaper.
These solutions can be cheaper when run to scale For Example During a scale you might need to scale your checkout, cart, and payment processing systems very rapidly to accommodate the high level of traffic and scale down at quieter times.
- Integrate with any Tool.
The ability to seamlessly integrate different tools is a secret to a successful strategy to grow. Headless technology allows you to integrate different tools together using APIs. It also makes it easier to swap out or update the set of technologies by changing the overall tech stack.
- Makes Optimization Easier.
With Legacy platforms, it is difficult to make changes and adapt to new technologies and consumer preferences. Whereas this problem is solved with headless solutions using APIs, makes the process of adapting to new consumer preferences easier and faster.
- Ability to add transactional functionality to existing user interfaces.
You can add the transactional ability to your content sites. A separate user interface lawyer can be added to the backend setup without changing the overall technology stack.
- Helps you improve website performance.
With independent front-end and back-end. You can make your platform more responsive and faster.
- Multiple integrations with independent applications: Integrating with different technologies can be a cumbersome task.Even with the most well-defined APIs. The process of integration can take a significant amount of time.
- Touchpoint on-boarding: The point of having a headless solution is to provide an omnichannel onboarding experience. To do this brands generally have multiple touchpoints in order to onboard new customers. This often requires building a new application from scratch, which takes time.
- On-Going Changes: With rapidly changing consumer needs businesses need to react to the shift in customer demand. Developing and optimizing new touchpoints may mean developing the frontend from scratch, which poses to be a challenge for the tech team.
Who should choose Headless Commerce?
Headless Commerce has a lot of advantages such as. Complete control over the platform, flexibility, and performance. But should you choose to go Headless?
Find the answer in the questions below:
- Do you want to sell through a large number of channels?
- Would you like to create a world-class experience for your customers?
- Do you want to add transactional abilities to your existing content management system?
- Would you like to provide your customers with more checkout security and have easier PCI compliance?
- Do you want to reduce the workload of your IT department?
If the answer to this question is a resounding YES. Then, going forward with a Headless Commerce solution is good for your business.
Go Headless with Yelo
Yelo is a unique front-end solution, powered by a powerful and robust back-end. Yelo’s one-of-a-kind Headless Solution provides you with an edge over the competitors and helps you stay ahead of the competition.
It is a truly omnichannel platform that gives you the freedom to establish your own brand and endless options to customize it according to your customer’s needs. Its seamless integrations with the 3rd party applications allow you to increase your conversion rate and revenue while providing you with full ownership of the site architecture.
No matter what’s happening in the world, there’s one thing that remains constant – “people need to eat”. And what’s more, people like to eat “good food”, preferably that they haven’t had to cook themselves. Here, the online restaurants providing the food ordering online, come to their rescue.
People have now adopted the lifestyle of contactless consumable items during the pandemic, especially, food and groceries. This trend doesn’t seem to fade away now from the consumer’s routines. And thus, businesses are moving forward and taking advantage of the current situation and registering themselves online too, so that they can catch the customer’s reach and strengthen their business.
The online food ordering business:
- What describes online food ordering?
- You ain’t online yet? Here’s why you should actually give it a thought
- Top 5 online food ordering businesses in the market that are successful
- Importance of moving the business online
- 4 vital actions to launch your food ordering business online
- Major features of an online food ordering platform
- Launching the food ordering business online with Yelo: A practical solution
What describes online food ordering?
Online food ordering from restaurants is the technology that gives customers the ability to place a home delivery or a takeaway order through a restaurant’s website, applications, either on a mobile device or desktop – often with delivery included.
An online ordering platform collects all the necessary information about the order including customer info, products, payment mode, etc., and allows a restaurant to receive and process these orders and get them delivered to the customers on time.
You ain’t online yet? Here’s why you should actually give it a thought
- A study on the online ordering systems revealed that 51% of Americans have used a food ordering & delivery service to purchase meals, and 26% order at least once a week.
- Even when COVID-19 pandemic isn’t keeping everyone safe outside or even at home, having a food ordering business online is indeed a profitable decision – 34% of consumers say they spend at least $50 per order when ordering online.
- Research by the National Restaurant Association shows, that for nearly 1/3rd of all adults and 41% of people aged 18 to 34, the availability of technology options is an important factor when choosing restaurants.
- In the recent era, customers have come to expect that food ordering & delivery will be trouble-free, available at all hours, and at their fingertips. The online food ordering business overall was worth $5 billion for the first two quarters of 2018 alone, and some experts predict that the food delivery market could be valued at $365 billion by 2030.
Top 5 online food ordering businesses in the market that are successful
- Zomato: It is an Indian multinational restaurant aggregator and food delivery company founded by Deepinder Goyal and Pankaj Chaddah in 2008. Zomato provides information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in selected cities. Estimated revenue figure is around US$ 350 million.
- UberEats: It is an online food ordering and delivery platform launched by Uber in 2014. Users can read menus, reviews and ratings, order, and pay for food from participating restaurants. Estimated revenue figure is around US$ 2.51 billion.
You may also like to read:How to build a food delivery app like Uber Eats?
UberEats Clone Script: All Key Features Explained
- FoodPanda: It is an online food and grocery delivery platform brand owned by Delivery Hero, which is headquartered in Berlin, Germany. Today, foodpanda operates as the lead brand for Delivery Hero in Asia, with its headquarters in Singapore.
- Swiggy: It is India’s largest online food ordering and delivery platform, founded in 2014. Swiggy is based in Bangalore, India, and as of March 2019, was operating in 100 Indian cities. Estimated revenue figure is around US$ 390 million.
- Grubhub: Grubhub Inc. is an American online and mobile prepared food ordering and delivery platform owned by Just Eat Takeaway that connects diners with local restaurants. The company is based in Chicago, Illinois and was founded in 2004. Estimated revenue figure is around US$ 1.31 billion.
Importance of moving the business online
- Inclination of customers towards online orders: As the reports say, the average online ordering check size is 23% larger than in-store checks make it a significantly more profitable endeavour if you are able to implement it effectively.
- Increased Demand: 33% of consumers say they’re getting more takeout than before the pandemic as the limited options for what people can currently do is leading them to purchase food with more regularity from online vendors.
- Efficient ordering and paying: You can make your customers order online smoothly and pay the way they want to. Online payments or COD, allow your customers to pay as per their convenience. Online platforms would also allow you to facilitate cashless transactions and track daily transactions too.
- Better customer experience and support: While giving the best food to your customers, you surely want to have their feedback and even complaints entertained. The online platform makes it easier for you to check the customer queries and respond to them in very less time.
4 vital actions to launch your food ordering business online
- Plan: It involves “What to consider before you begin accepting online orders” and includes the following list:
- Who is your target audience?
- How will you adjust your menu according to the consumers?
- How will you accept orders?
- What about delivery?
- How will you market your restaurant online?
- Launch: It involves “Get your food ordering menu online” and includes the following list:
- Growth: It involves “Improve your online delivery service” and includes the following list:
- Expand your delivery radius.
- Expand your menu with time.
- Support: It involves “Keep your customers happy and coming back for more” and includes the following list:
- Customer Feedback.
- Maintaining a healthy relationship with potential customers.
Major features of an online food ordering platform
- Maintain profiles: The customer website and applications should enable the users to create their profiles on the app which would offer a rich and seamless experience.
- Search types/categories: You and your restaurant are just a click away from your customers. Customers can put in their location and then search for the desired food with an elastic search functionality.
- Multiple modes of payment: Allow your customers to make payments as they wish. Cash, Credit card, Debit card, UPIs and what not? Take the payments from the customers during checkout of order or after the delivery of the order.
- Track order: Real-time tracking of the delivery agent on a map allows the customers to keep track of their order along with their delivery agent details.
- Order history: Sometimes, you would like to have the same food or dish you had last night or last week. With the order history feature, you can view previous orders and repeat orders with one tap or click.
- Review And Ratings: Customers can express their gratitude by rating the restaurant and the delivery agent through the star rating functionality within the app and also, provide feedback and reviews.
Food Ordering Business Owners-
- Manage catalog: Keep hygienic management track of your catalog, categories and food items and update them timely to keep it with the latest standards anytime without any hustle.
- Order management and notifications: Simple way to manage incoming orders, filter them by status and receive relevant notifications reduces manual work by 70%.
- Manage prices and inventory: Easy management of food item prices and their inventory.
- Discounts, Marketing and Promotions: Enable your sales occasionally or generally through attractive discounts and promotions.
- Reports and Analytics: Real-time tracking of numbers and figures on a daily or weekly basis is most important to analyse what you’re doing. Filter the data and download the reports easily.
- Quick Order Notification: As soon as the order is placed, the delivery agent gets onto the application in seconds to ensure the quick ETAs.
- Complete Delivery Information: Agents can view all the customer and order details needed to fulfil a seamless delivery.
- Share Availability: Easy management of shifts and schedules make the order assignments more efficient.
- Real-Time Navigation: Head towards the restaurant and to the customer’s address through Google maps navigation to ensure fastest delivery.
- Track Earning & Performance: Swift way to check the daily earning report and ratings.
Launching the food ordering business online with Yelo: A practical solution
If you are worried about hiring a developer to get your business online and get a food delivery system developed and designed, then change your thoughts and be smarter today! Exactly zero codings and in no time set up your own SaaS food delivery business and be ready to excel in your business.
With Yelo, you can have the best app features that every on-demand food delivery service should have. Through your own food ordering business, you may help society with social separation while also increasing your profits as you supply food during the COVID-19 outbreak, safely.
- Quick And Easy To Brand: Customizable and fully-responsive mobile apps and websites that allow customer ordering on the go.
- Advanced and Robust: Robust inventory management that ensures you’re never out of food items that are on-demand at a given time.
- Attractive customer interface: Stunning software themes that can be modified as per your requirements.
- Online Payments: Safe and secure payment process that includes over 100 external payment gateways from around the world.
Contact us today if you’d like to address the needs of your community by starting your own food ordering business with Yelo. Book a free demo now!
When the pandemic hit the world in 2019, many businesses were not ready for the negative impacts of such a devastating event. Many offline retail stores and small businesses were clueless about coping with the need for an online delivery module and changing customer preferences.
Online sales skyrocketed due to restrictions of physical presence in many countries. In the US alone, online sales surged to $73.2 billion in June 2020, with a year-on-year growth rate of 76.2%. However, what can be said to be an advantage to eCommerce businesses, turned out to be, in fact, a massive challenge.
The weakening workforce, lack of inventory, manufacturing backlogs, and sourcing issues put pressure on the existing last-mile delivery systems.
Amongst the more significant challenges was that of ensuring uninterrupted last-mile delivery operations when consumers preferred to stay at home.
While reliable last-mile software solutions can be expected to meet the current needs of eCommerce businesses, the question remains as to what solutions will work in the post-COVID era?
So, here we are with the challenges of the pandemic, and solutions that will go beyond the COVID-era along with the top features that can enhance your operational capabilities.
Let’s start first with the evolution of last-mile delivery and its landscape beyond the pandemic.
Last-Mile Delivery: An Evolution that Changed the Supply Chain Forever
The post and parcel businesses are looking at a grim situation due to the advent of last-mile delivery. Since the evolution of last-mile delivery, the on-demand economy has seen a massive boost due to faster deliveries and improved user experience.
ECommerce organizations have also benefited from the evolution of last-mile delivery. A survey from Accenture suggests that more than 50% of global eCommerce purchases are delivered from a local hub or inventory, which will reach 70% by 2025.
Last-mile delivery is the process of delivering goods from the local distribution hub or inventory to the customer’s location. It is often referred to as the last phase of a supply chain that includes the first two phases dealing with the transfer of goods from a manufacturing plant to the local distribution hub.
1. Last mile delivery from tanks to drones
The World War 2 success of the US armed forces is also credited to the massive inventory storage and mass production of mission-ready weaponry.
However, the focus on the evolution of supply chain and inventory was not on the minds of many logisticians until the revolutionary take by Ohio State University professor Bernard J. (Bud) LaLonde, who stressed improvements in deliveries to enhance user experience.
Modern-day last-mile delivery systems are adopting automation and innovations like drones, which will revolutionize the way we see the delivery of goods. From the trial runs in 2013 to getting FDAA approvals in 2020, Amazon’s Prime Air Fleet of Drones is a giant leap in evolution in the last-mile delivery.
However, the journey from tanks to drones has not been so smooth, as last-mile delivery was not so popular until the 2000s when eCommerce firms started pushing for evolution in supply chains. 2020 was the year when last-mile delivery saw a massive surge in adoption due to the pandemic.
A 52% increase in the online orders for groceries with a 26% rise for store-based retailers shows how last-mile delivery is more than just a measure to make ends meet for eCommerce businesses during the pandemic.
2. Last-mile Delivery: Beyond The Pandemic
Developing a last-mile delivery solution should not be just about leveraging the pandemic and incorporating future-proofing. As we move towards the new normal, customers’ expectations for faster deliveries will rise without a will to pay extra. However, there has been a change in customers’ behavior in terms of willingness to pay for the safety of the delivery.
The eCommerce economy is on the rise. The total contribution of the eCommerce businesses in the retail market was 16% in 2020 and will continue to rise to 22% by 2023. As we move beyond the pandemic, the eCommerce business will need advanced last-mile delivery solutions to cope with customers’ demands.
Here, eCommerce businesses can work on modernizing the alternative approaches to traditional last-mile delivery.
For example, the following three significant alternatives are existing in the retail market that can be leveraged to reduce the pressure of delivering the goods faster at high costs:
- Locker Hubs:
It is an approach whereby the customer receives their packages in a locker hub
created nearby. They can easily pick up their products through the digital key
provided on the eCommerce platform. Locker hubs can be offered for free as they will help reduce the pressure on last-mile delivery and decrease operational costs.
- Curbside Pickup:
Curbside pickup is another alternative approach from the popular click-to-collect models that can fuse contactless delivery with cost-effective operations. With this model, eCommerce and online retail stores can have a specific location in the nearby areas of a customer’s location as a drop-off point from where they (customers) can pick up their goods.
Buy Online and Pickup from Store (BOPUS) is not a new model, as many food delivery businesses use this approach. eCommerce businesses can leverage such models to reduce the pressure on their existing last-mile delivery systems and manage to gain more profits per delivery due to low-cost operations. The alternative models, automation, and innovations will boost last-mile delivery solutions to cope with high customer expectations. Integrating technologies like Artificial Intelligence and Cognitive Computing will help firms enhance route optimizations to make deliveries faster on lower OpEx (Operational Expenses).
Challenges of Last-Mile Delivery Due to the Pandemic
The pandemic has worked as a catalyst for the last-mile delivery approach. As the demand for on-demand services and eCommerce business saw a massive surge in the COVID-era, the challenge of coping with customer’s expectations is growing. Organizations with in-house last-mile delivery have been at an advantage due to existing infrastructure against the offline retailers trying to adopt the approach.
According to experts and peers at the Home Delivery Event in 2020, the increase in fleet assets among last-mile delivery firms has grown by 10-40% during the pandemic. The challenge of faster deliveries, low-cost operations, and changing customer behavior is putting a strain on the existing last-mile delivery ecosystem.
1. Sourcing Problem
Procurement and inventory have been a massive problem during the pandemic. As the new normal sets in and social distancing norms dictate supply chain operations, sourcing components, labor, and keeping tabs on inventory have been difficult. Every business has been bleeding cash, coping with the situation, and yet there has been a negative business impact for several domains.
According to a survey, the healthcare industry had a significant impact on its operations due to disrupted supply chains. At the same time, 37% of respondents from the retail sector have admitted to the loss of revenue due to sourcing issues.
The challenge of mitigating sourcing issues and coping with the increasing demand of consumers is perplexing. However, organizations from different verticals can leverage innovative last-mile delivery software solutions for inventory management and timely procurements to handle resource scaling as per the demand.
2. Local Fulfillment
One of the most significant impacts of the pandemic on last-mile delivery is the local fulfillment. While giants like Amazon have been at an advantage due to massive investments into micro-fulfillment centers and local distribution hubs close to customer’s locations, other players have faced local fulfillment challenges.
However, the disadvantage of brick-and-mortar retail stores can be transformed into an advantage through last-mile delivery solutions built around the local fulfillment approach. The fulfill-from-store model has seen a rapid adoption during the pandemic as more retailers are creating an omnichannel fulfillment strategy for their operations.
The local fulfillment approach leverages the local stores and small warehouses as a part of the micro-fulfillment network. At the same time, direct delivery networks suffer from problems like higher fuel costs, slower deliveries, and higher packaging costs. As the local fulfillment model does not need to handle products during a longer transit route, the packaging needs are reduced. Also, requirements for heavy transport vehicles are minimized for local distribution, which is cost-effective.
Though the local fulfillment approach is an excellent option for offline retail stores, managing assets on this scale make it challenging. This is why many organizations are now looking to develop customized last-mile delivery solutions that can help manage local fulfillment operations.
3. Contactless Delivery
Last-mile delivery has revolutionized customer engagement due to faster deliveries, and most importantly, the inclusion of proof of deliveries. With the need for contactless deliveries due to the pandemic, the proof of delivery has become challenging to manage. The level of customer engagement has reduced due to contactless delivery, and at the same time, the technology for the proof of delivery needs to be enhanced.
Organizations can leverage last-mile delivery software to help with real-time proof of delivery features to boost contactless delivery. Two-factor authentications can be used as proof of delivery by sending an OTP or code to the customer’s phone, which helps the delivery person verify receipt.
To ensure real-time OTP notifications on the customer’s phone and an equally responsive proof of delivery feature in the delivery agent’s app, you will need a reliable tech stack.
4. Workforce Management
COVID has already been so devastating that the workforce for eCommerce businesses is crippled. Major eCommerce giants like Doordash and UberEats have been the guardian angels for struggling restaurants. However, the shortage of delivery drivers has been a significant concern for restaurants, eCommerce platforms, and on-demand services.
The best way to deal with workforce shortage is by ensuring efficiency in assigning tasks and orientation of delivery agents. Intelligent last-mile delivery solutions can significantly benefit eCommerce and on-demand delivery businesses through features like automatic assignment orders.
Top Features of Last-Mile Delivery Software Beyond Pandemic
The challenges of coping with the surge in demands for faster delivery, changes in customer behavior, and order management need some advanced features in your tech stack. eCommerce businesses can rely on a last-mile delivery solution for innovative features.
1. Smart Order Management
Organizations can leverage a smart order management feature that can offer integration of advanced tracking and shipping features. RFID or Radio Frequency Identification is an excellent option for eCommerce businesses to track their assets in real-time and manage the inventory better. An eCommerce business also needs a reliable last-mile software solution to create custom APIs or Application Programming Interface.
APIs will help access data from RFID tags and offer information for order management. A bar code is considered to be an alternative to RFID. On the contrary, bar codes have constraints that are redundant in RFID. For example, reading bar codes needs manual scanning, which can be difficult, especially in the middle of a pandemic
With an RFID-based last-mile last-mile delivery solution, you can:
- Have active or passive RFID readers to track assets on the move.
- Create a network of essential checkpoints that track every package.
- Leverage computing power to process the RFID data and offer vital analytics.
- RFID tags can also help enhance the proof of delivery feature through automatic scanning
2. Analytics Feature
The smart analytics feature will help your business track essential data on operations, costs, and revenues. With an intelligent analytics feature, eCommerce businesses can monitor important KPIs and understand the ROI.
A rich analytics interface will enhance your accounting systems and tracking abilities. Data on fuel costs, delivery delays, ETAs, and failed deliveries will be beneficial to improve the efficiency of the last-mile delivery system. The information you get can be integrated into the tech stack and operations to meet the rising demand for delivery excellence beyond the pandemic.
3. Navigational Features
Route optimization is not only about skipping traffic and faster deliveries but also about reducing fuel costs. So, investing in a route optimization feature will help your business with faster deliveries and at the same time save some cash when the pandemic is slowing down the economies worldwide.
Another benefit that you can get from a smart feature like route optimization is reducing the delivery of damaged products. As the feature enables a delivery person to use an optimal route, the transit time is shortened, and the chances of mishandling products are reduced.
An innovative last-mile delivery solution can help you automatically allocate a task to a delivery person. This is helpful for a firm dealing with a shortage of delivery agents, as intelligent software solutions can help prioritize task allotments.
With an intelligent dashboard, you can have all the information on each task automatically added. As you add different profiles for delivery agents, the allocations are prioritized based on the nature of the task, location, and other factors.
How Tookan Helps With a Reliable Last-Mile Delivery Software Solution?
Tookan is an intelligent last-mile delivery solution that can help your business overcome the challenges of the pandemic and changing customer behavior. It is advanced software that offers features like auto allotments of delivery tasks, order management, and route optimizations.
The best part about Tookan is the level of customization that you can achieve according to your operations. With custom API integration, customizations become easy.
Advantages of Choosing Tookan for Your Last-Mile Delivery System:
- Smart tech-stack for delivery agents and customers with real-time communications.
- Advanced algorithms for ETAs and route optimizations.
- Pre-built maps in the agent app with intelligent navigational features.
- Real-time updates on orders and tracking features.
- Unified dashboard for admin with advanced analytics.
- Ratings and Review management features.
- Central console or dashboard for order management with automatic addition of delivery tasks.
- Auto-allotment based on task priority, customer’s location, and ETA.
- Live chat feature for two-way communication for pickup and delivery.
- Multiple payment options and gateway integrations.
- Advanced proof of delivery features for your business.
- Flexibility, scalability, and ease of last-mile delivery management.
The pandemic has been more than a mere tragedy. It has made us evolve further into the digital realm. The boost to last-mile delivery adoption due to the pandemic has set the eCommerce economy rolling onto a bumpy road, where there will be challenges. However, overcoming such challenges will not be impossible for enterprises due to automation, innovation, and research in advanced software logistics.
As the innovations move forward in hardware through sensor-based technology, RFID tags, or even the Internet of Things, businesses will need a reliable tech stack. Tookan is one such last-mile delivery software solution that has been at the forefront of enabling all business sizes with intelligent tech stacks.
So, if you are looking to leverage a last-mile delivery system for your business, Tookan is the right software solution. Contact us here for more details and any doubts you have about Tookan.
Gone are the days when medical services were confined to a small room of a hospital. The COVID-19 outbreak has drastically transformed the healthcare sector overnight. We can witness clinics finding innovative ways to deliver healthcare services such as hospitals on wheels, autonomous vehicles to deliver COVID tests, etc.
Even before the onset of the present pandemic, the Centers for Disease Control and Prevention (CDC) reported that around 1.7 million infections are hospital-acquired and have resulted in 99,000 deaths.
A survey estimates that 20% of the COVID-19 cases were hospital-acquired. So there is an increasing trend among the public to opt for remote healthcare to avoid the hospital environment for basic services such as routine general checkups.
This has made healthcare providers embrace technology to deliver safe and more convenient healthcare
The global telemedicine market is estimated to reach $171 billion by 2026, with a CAGR of 37.2%. The market has a huge growth potential during the forecast period due to lack of access to quality healthcare, rising consumer demand, patient acceptance, and increasing adoption of telemedicine. With just a smartphone, anyone can access quality health care and order medicines from anywhere.
In this e-book, we are going to look into one of the largest health tech companies in the world – Practo, and what it takes to become like it in the present world.
Different services provided by Practo
Practo is the world’s leading health tech company that aims to connect fragmented healthcare providers with millions of patients worldwide. It offers end-to-end solutions for all healthcare needs of a patient, from online medical consulting to medicine delivery.
Practo offers its services to three different stakeholders:
Practo allows patients to access various healthcare services through its seamlessly integrated platforms:
1. Practo Search
Practo has a comprehensive medical directory with information about 1,00,000+ doctors worldwide. It allows patients to search for doctors, hospitals, or laboratories at any given location. There are filters to refine the search based on experience, availability, and specialty.
2. Health Consultation
Practo identifies health problems by gathering symptom details and recommends doctors from 20+ specialties from 9000+ leading hospitals. It offers users both free and paid online consultation and ensures quick response to user’s queries.
3. Health Articles
A well-informed patient will always be aware of his/her health status when consulting a doctor. With an aim to create awareness on healthcare, Practo maintains a blog to give users important information by regularly posting on various health-related articles.
4. Order Medicines
One of the biggest challenges most patients face is access to medicines. Some medicines are hard to get, and patients often run from pharmacy to pharmacy searching for these medicines. Practo offers an exceptional medicine delivery service through a trusted network of verified pharmacies and medical stores worldwide. It even offers faster delivery options through in-house pharmacists and ensures reliable on-time home deliveries.
Practo helps doctors easily manage daily appointments using their smartphones or computers. It helps them engage with their patients effectively and retain them by offering new discounts and health lessons. Practo app for doctors provides three services:
1. Practo Profile
Doctors can create and edit their profiles from anywhere. The doctor’s profile contains important information such as timings, fees, etc. Practo also allows doctors to keep track of users’ feedback and build credibility
2. Practo Consult
It enables doctors to connect with any patients at the comfort of their homes through video, phone, and chat.
3. Practo Health Feed
Through Practo health feed, doctors and medical experts can publish health articles and tips through an easy-to-use article editor and connect with millions of people worldwide
Clinics & Hospitals
Practo for clinics and hospitals constitutes two major SaaS products: Practo Ray and Practo Search
1. Practo Ray
Practo Ray helps hospitals and their staff efficiently handle daily hospital operations such as scheduling appointments, managing doctor databases, managing patient records, and their history and transactions.
2. Practo Search
Practo search software has powerful tools that help patients check about any hospitals or clinics. It also offers ad services for hospitals to get featured on the top
Business model and revenue model of Practo
The three main revenue streams of Practo include:
- Revenue from selling SaaS solutions to healthcare providers like hospitals and clinics. Practo provides services to all its stakeholders on a subscription-based system.
- Revenue from selling SaaS solutions to healthcare providers like hospitals and clinics. Practo provides services to all its stakeholders on a subscription-based system.
- Revenue from selling SaaS solutions to healthcare providers like hospitals and clinics. Practo provides services to all its stakeholders on a subscription-based system.
Importance of using software in providing medical services online
The advancements in technology have enabled hospitals and other healthcare facilities to enhance the delivery of healthcare services to their patients. Here are some top benefits of using software in providing medical services online –
Better Patient Experience
Integrating medical software into your healthcare delivery will offer a better user experience, especially for the patients who are tired of standing in long queues for booking an appointment. For example, medical software provides a platform for patients to type in their own medical information in the comfort of their homes and fix their first appointment.
A dedicated patient portal will allow you to send push notifications to patients via emails, text, or even a recorded voice mail message to remind them of appointments and other events. It helps patients easily access their order prescription refills, latest lab test reports, and upcoming appointments through the portal.
Medical software will also help save your staff time by reducing paperwork and making patient check-in faster. Also, it provides easy online payment options, and patients can pay directly through the software or app.
From setting up new appointments to quickly rescheduling appointments, medical software will help doctors manage schedules on the go. When a patient cancels his/her appointment, the software automatically makes the slot available to another patient.
Another significant benefit of using medical software is to prevent burnout of doctors due to overworking. A software through an advanced scheduling system carefully manages the number of patients a doctor has to attend daily and helps manage the staff level issues
Medical software provides an EHR (Electronic Health Record) facility that allows doctors and nurses to understand the patient’s illness history at the click of a button. They no longer have to go through tonnes of reports to find the patient’s health information.
With an EHR, you will also be able to lock the files from unauthorized viewers. An EHR ensures effective communication with another doctor’s office and helps in the easy sharing of patient data when you make a referral
A medical software billing system helps doctors manage payment transactions, generate customized patient statements and detailed financial reports. The software will help your team automate the procedures involved in the transactions and track them throughout the revenue cycle. The software offers easy-to-understand invoices and reminders through push notifications to the patients if they are late with paying their bills
Which online channels can you use to provide different healthcare services?
Websites and Mobile Applications
If you are an existing healthcare provider planning to start an online healthcare delivery business, you need to be present on both website and mobile application platforms. It will help in:
- Immediate and remote access to quality health care.
- Efficient handling of cases at the time of emergency.
- Improved coordination between doctors and patients through a cloud-based online platform.
- Easy integration of health data with wearables.
The continuous evolution of technology has opened new opportunities such as Artificial Intelligence, Augmented Reality, Blockchain, and the Internet of Things. When these technologies are interwoven with mobile applications and website platforms, they can help revolutionize the medical industry to levels we never imagined before.
Traditionally, one has to travel to the doctor’s facility to get treated, or the doctor should travel to the patient’s location. The covid crisis has made it impossible to go out and meet doctors for minor illnesses, routing consultations, or follow-ups. Medical video conferencing helps by:
- Saving travel time and money as routine consultations and follow-ups do not require in-person checkups.
- Offering more reliable and effective communication between the doctor and patients.
- Breaking down the geographical barrier as anyone from any part of the world can access quality healthcare.
- Offering higher productivity and allowing doctors to help more patients.
- Offering hospitals and doctors a competitive advantage in the healthcare market.
Healthcare and social media are a powerful combination as most adults use social media to learn and share health information today. Healthcare providers, institutions, and hospitals need to create engaging content that is informative, accurate, and updated frequently on their social media handles. Through social media, you can:
- Raise awareness among the public about new and emerging health concerns.
- Combat misinformation by providing correct facts.
- Provide instant crisis communication.
Must-have Features in a health-tech portal like Practo
No medical service delivery platform would be complete without a search feature. The search function usually has location, doctor/clinic name, specialty, etc., in its input fields. You should provide other subfeatures such as autocompletion and suggestions similar to what you would see when you perform a search on Google.
My Account – Patient
A patient should be able to create and manage his/her account and log in using the email/social media accounts for convenience. The patient should be able to manage booking and appointment history, prescriptions, payment invoices, and medical reports.
My Account – Doctor
My account page should allow doctors to manage their specializations, experience, and other details that help patients choose them. Some of the notable features in my account page of doctor should be:
- Doctor’s bio, education, and experience.
- Awards and recognitions.
- Memberships and registrations.
- Insurance offered.
- Accepted payment options.
- Feedback and ratings that he/she received in the past
Find Doctor Availability
Patients should be able to check the availability of doctors in real time and book an appointment without ever talking to a receptionist. Before booking the appointment, there should be a form asking for the following details:
- Patient’s name, age, gender.
- Preferred timing and date.
- Contact information.
While developing a platform like Practo, you can integrate a virtual consultation feature. This is needed for both virtual consultations and Remote Patient Monitoring (RPM). If you can’t build your own video conferencing platform, you can integrate it with an external platform like Zoom.
Track your order
While developing a platform like Practo, you can integrate a virtual consultation feature. This is needed for both virtual consultations and Remote Patient Monitoring (RPM). If you can’t build your own video conferencing platform, you can integrate it with an external platform like Zoom.
How you can be the next Practo
Even though you now know everything required to start an online healthcare delivery business like Practo, you simply can’t start one instantly. There is a lot of planning and analysis involved. You need to identify the problems that the current big players in the industry are facing in your target market. Define your purpose by offering a solution to those problems. This will help you to stand apart from your competitors
Now that you have your purpose defined, you should prepare a detailed document regarding the technical specifications required to develop your online platform. Always start with developing the Minimum Viable Product (MVP) first without wasting a lot of time and money on the bells and whistles. You have two options – you can either hire your own in-house team to develop your platform or choose the simpler way of hiring a third-party vendor to do the same in less time and money
More importantly, integrate good delivery management software with your platform to manage the delivery of your medicines and health products. Tookan, an online delivery management software, has all the necessary tools tailored for your online healthcare delivery business. It has advanced features like automatic scheduling for easy delivery management, optimized routing for faster deliveries, and real-time tracking of order status that enhances the overall customer experience.
The rise of smartphones and tablets is an important development in the healthcare industry. Mobile apps, particularly online health care service delivery apps that provide telemedicine features, have made people’s lives easier as they offer support from busy health care professionals from the comfort of home. Through online platforms, doctors and nurses can now communicate better with the patient about the medication, diagnosis, and follow-up process. It has made patient monitoring very easy, thus decreasing the number of readmissions. Due to these advantages, online health care service delivery is now a growing trend with huge revenue potential. It would be wise to reap the benefits of this model in the present scenario (brought by the pandemic) by recreating a successful business like Practo.
Practo has been dominating the online healthcare market due to the various advanced features it provides for improved user convenience. That’s how it has scaled to various cities worldwide, hiring around 100,000+ medical practitioners and serving millions of customers across the world. To become like Practo, you should be focusing mainly on the quality of the service and customer satisfaction. There is nothing that makes customers happy other than on-time deliveries. By hiring third-party delivery management software like Tookan, you can offer exceptional service and faster on-time deliveries. This will enhance the user experience and satisfaction. So what are you waiting for? Talk to a Tookan expert right away.
The ongoing COVID-19 pandemic has irrevocably altered how businesses are run, particularly enterprises that rely on physical proximity for their services. With social distancing and limited physical contact becoming the new form, there’s been a noticeable rise in the popularity of contactless delivery. Why is contactless delivery important for businesses? and, what are the benefits of contactless delivery? Let’s find out.
The Need For Contactless Deliveries
Despite many approved vaccines being produced around the world, there are new COVID-19 variants cropping up regularly, making people mindful of how they interact with others. This continued presence of the virus makes contactless deliveries the way forward since people can get things delivered to their space without having to come in contact with delivery partners. Contactless deliveries are required even more in countries with a big population and a growing appetite for on-demand businesses. Also, with massive unpredictability in terms of upcoming waves of infection, people are expected to depend on e-commerce for their needs.
Key Components Of Contactless Delivery Software
- Pickups: A successful contactless delivery starts from the pickup process. Some ways that pickups have become contactless include curbside pickups, retail stores turned fulfilment centers, and dark stores. Almost every step of the pickup process including label generation, delivery executive assignment, packing has been digitised to reduce human intervention.
- Temperature Checks: Customers want to be reassured that the delivery partner arriving at their doorstep or gate is healthy. One way to assuage their doubts is by displaying the delivery executive’s temperature on the order tracking screen. Temperature tracking is particularly important for food and grocery delivery businesses and an absolute must-have.
- Payments: Another crucial component of contactless delivery software is payments. Since customers won’t come face-to-face with the delivery executives, cash on delivery or card on delivery are no longer available. Customers should then have the option to either prepay for the order or receive a link or a QR code they can use to make payment once the delivery is complete.
- Proof of Delivery: In a contactless world, how do delivery executives collect proof of delivery? To begin with, they can click a picture of the delivered goods and share it with the customer via the booking app. Another option for digital proof of delivery is an OTP-based option.
Benefits of Contactless Deliveries
- Customer Goodwill: In the long run, there’s nothing quite as important as winning customer goodwill and ensuring they return to engage with your brand again and again. In stressful times like these, it’s imperative that businesses are mindful of customer needs. Businesses that offer a hassle-free delivery experience during these times automatically enter the customers’ good books since they’re showing concern for the customers’ well-being.
- Digital Ready: Everything’s going to be digital in a couple of years and by integrating contactless delivery systems in your business, you can prepare for the digital wave that’s bound to come.
- Delivery Executive Safety: More than the customers, it’s the delivery executives who are out and about risking their lives to deliver goods. By making contactless delivery the norm, businesses can protect their delivery fleet from coming in direct contact with an infected person.
- Survival: At the end of the day, businesses need to adapt to survive the changing market scenario. Contactless delivery is the ‘it’ thing now and for a business to survive in the long run, it needs to offer contactless delivery as an option to customers.
Importance of contactless delivery
When it’s all said and done, what really matters is employee and customer safety. The virus is still amongst us and delivery and e-commerce businesses need to ensure they operate keeping this fact in mind. Outside of all its other benefits including profitability and convenience to customers, at its core, contactless delivery helps stop the spread of the virus. Since delivery executives don’t have to come in direct contact with delivery partners anymore, the chances of the virus spreading drop considerably. If not for any other reason, businesses need to offer contactless delivery to do their part in finally bringing the virus to an end.
Quick tips for businesses to ensure seamless contactless delivery
- Keep the customers aware of the fact that the delivery will be contactless. This will ensure they don’t raise a complaint when the order isn’t delivered to their hands.
- Training delivery executives in proper contactless delivery behaviour is crucial to a smooth experience. From where to place the order to how to send pictures to the customers, delivery executives need to know all the steps in the process.
- Since the package is not being handed directly to the customer, the packaging needs to be more durable than before to avoid any damages.
- If there’s no visible place to keep the packages, delivery executives should contact the customer and inform them of the fact and ask for a place where they can keep the order.
How to execute contactless delivery?
The key to implementing contactless delivery is finding the right tools. With Tookan’s delivery management solutions, you can make contactless delivery a part of your offering without any hassle. We offer custom delivery management software for a variety of on-demand businesses including food, laundry, grocery, and more. With advanced features like digital proof of delivery, multiple payment options, customer alerts and notifications to customers, and much more, you can easily set up your contactless delivery operations without having to engage the services of a third-party vendor.
Contactless delivery is here to stay, long after the pandemic is gone. Get with the times and make your delivery business customer’s go-to choice by offering them contactless delivery. Get in touch with the expert team at Tookan to learn more about our offerings and how we can help you achieve the perfect delivery experience.
An Overview of Shein
Shein is an international brand of fast fashion focusing on B2C. The company offers both men’s and women’s clothing. Besides clothing, Shein offers bags, shoes, accessories, and accessories. The company targets consumers in North America, Europe, the Middle Eastern, and other nations. Be it boho dresses, graphic tees, chic swimwear, or patterned blouses, Shein has something for everyone.
China’s SheIn has exploded from 500,000 to 4 million unique visitors a month in just a few months, making the company the best online fashion marketplace. Shein has now become one of the most visited fashion e-commerce sites in the world, surpassing not only Next and ASOS but also having a presence in 230 global markets.
The way Shein approached this group has been wise, and we can learn from their success in several ways.
How Shein was founded and who founded it?
The Chief Executive Officer (CEO) of Shein is Chris Xu (formerly YangTian Xu). Chris used to work at Nanjing Aodao’s ‘online foreign trade marketing department’ before founding Shein.
Chris always dreamed of starting up his own business, and Shein was his opportunity. To begin with, he was involved in developing Shein’s website. In time, Chris began to handle sales, revenue, and marketing at Shein and moved away from the technical side. It is Chris Xu’s vision and leadership that makes Shein stand out amongst e-commerce giants today.
As part of Chris’s strategy to popularize and intensify Shein’s reach, he set up a fashion blogger program, a free trial center, and a bonus points program. Despite high competition, he was able to create deals that appealed to buyers quickly.
Further, Chris Xu conjured up an exciting product catalog by recruiting designers from around the globe. Meanwhile, Shein has teamed up with upcoming designers to provide design ideas and drafts for the store. The designers were given a 30% commission from the sale of the design and a long-term collaboration contract if their designs were chosen. At Shein, these business models are referred to as C2B business models, where design professionals become members of Shein’s community. These are then known as ‘Sheinside designers’.
Shein’s global reach stretches to 220 countries across eight primary markets. The company has had to use strategic thinking to operate at this scale while remaining cost-effective.
Shein’s business model relies on internet-based sales that include both mobile and desktop storefronts. Since the company does not have to pay for maintaining and running a physical storefront, using an eCommerce business model helps the company to reduce costs.
For cost-saving reasons, Shein outsources some of its production. Despite this, Shein keeps a close eye on all of its partners’ operations to make sure they meet the standards set by the brand.
Shein revenue model
Shein is a major online retailer that serves online customers across the globe, creating primary net sales mainly in the United States as well as in France and Italy. Shein currently has its largest market in the United States, but the company also distributes its products in 219 countries, including Europe, India, the Middle East, and Australia, which have their specialized applications and websites. In terms of item range, Shein’s online fashion collection generates the largest sales volume.
From each sale, the company earns a profit margin. For the year 2020, Shein’s Global Rank by net sales is 46. According to their 2020 annual report, they earned US$2,764.8 million. Its revenue is not revealed publicly, but it has been privately estimated at more than $8 billion annually and is continuing to grow. It has experienced a loss of income due to the pandemic in 2020. In India, it is prohibited.
Shein’s Marketing strategy
The eCommerce company Shein has developed some of its strategies to work all over the globe, and its success is no surprise. Take a look at some global Shein marketing strategies that proved effective globally.
- Body Positivity
The brand has dedicated sections for plus-sized clothes, and it embraces body positivity. This company specializes in women’s garments and has been celebrating plus-size models, something that very few other companies have done so far.
- Shein Haul
h On YouTube & Instagram, look up “Shein haul” to see how many on-trend clothes influencers have been able to buy for a few hundred pounds from the store. Some of these videos have reached upwards of 3 million views.
- Social Proof
Shopping at Shein builds trust and increases conversion rates by revealing sales feedback from recent purchases. On the product page, you may see a “free trial report” as an example.
- Micro-Influencer marketing
Using influencer messages as product marketing techniques is a unique idea in Shein’s Marketing Strategy.
In contrast to most companies that use celebrity endorsements to market their products, Shein relies on influencers to market its services.
The controversy surrounding Shein
- Shein being a Fast Fashion brand
The Shein company produces clothing for cheap, mass production that is based on celebrity fashion trends. Most of the clothes cannot be worn more than a few times before they decay. A large percentage of global pollution comes from fast fashion.
Aside from the pollution caused by the means of production, the nature of fast fashion clothes, which are meant to be thrown away after only a season of wearing them, creates a lot of unnecessary waste.
- Exploitation of Labour
Shein allegedly engages in unethical practices such as child labor, which is particularly concerning given rumors that the company lacks transparency about its production chain.
Although Shein vehemently denies it, child labor laws vary widely among countries where garment factories are located. Bangladesh for example allows children as young as 14 to work, so Shein could legitimately employ teenagers while still claiming that it opposes child labor.
Hurting Religious sentiment
The company was criticized for selling Greek carpets branded as Greek fringe mats or tassel trim on its website in July 2020. Activist Nabela Noor, a Muslim fashion influencer and activist for inclusivity, exposed the issue on Twitter. In response, Shein promptly took down the rug from its site and apologized, calling it “a serious mistake.”
The company was also criticized in 2020 for selling a Nazi swastika necklace for £2. They quickly removed it from the website after backlash
- Theft of clothing designs and patterns
Shein has repeatedly been accused of stealing designs from small designers. Influencer Felicity Hayward accused Shein of copying the t-shirt she sold under her brand Self Love Brings Beauty in 2017
Shein was also accused of stealing a garment pattern from an independent designer in August 2020.
- The shutdown of Shein and comeback in India
Shein was a hit in India until June 2020, when it was banned along with a bunch of other Chinese apps due to border tensions between the two nations. Orders remain suspended in India for almost a year.
Shein made a comeback through Amazon’s Prime Day sale on 26th July 2020 in India.
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The days of visiting typically crowded places like hospitals and restaurants are behind us courtesy the COVID-19 virus. With social distancing and limited physical contact becoming the new normal, most physical services are evolving to be suitable for the post COVID world. The most popular amongst them are medical services. Since most people are even more cautious of visiting hospitals due to fear of infection. One branch of telemedicine that has become even more popular in teleradiology. What is teleradiology and how is it significant in the COVID world? Let’s find out.
What is Teleradiology?
Radiology is the science of capturing images of the internal body. The purpose is to diagnose an illness and determining its treatment. As you can imagine, radiology is a widely used practice in clinics, urgent care centers, hospitals, and imaging companies due to its significance in identifying potential diseases. Some common radiology techniques include x-rays, CT (computed tomography) scans, MRI (magnetic resonance imaging, and many others.
Teleradiology involves a simple three step process which goes as follows:
- First, to get the patient’s scans and medical imaging
- Second, these scans are studied and interpreted by radiologists
- Finally, the radiologists share their findings with the patient or doctor who has recommended the test
If you’re wondering what makes teleradiology different from radiology, it’s the fact that radiologists don’t need to be in the same location as the patient to offer their services. This doesn’t just offer patients better care than they would have otherwise received. But also removes the geographical constraints many patients face when it comes to receiving quality care. Let’s look at some of the advantages of teleradiology.
- The biggest advantage of teleradiology is that it allows patients to receive better care. Since radiologists don’t need to be physically present. This is especially important if the case requires a radiology specialist to step in and study the medical images. Since most of these specialists live in big cities, teleradiology makes access to them easier by removing all geographical barriers.
- Courtesy its digital nature, radiology allows for better collaboration between doctors and radiologists. With advancing teleradiology technology, radiology specialists can effectively diagnose symptoms in collaboration with other radiologists and doctors. Essentially, teleradiology makes getting a second professional opinion much easier since all the patient data is available digitally.
- Teleradiology functions as a boon for smaller hospitals that don’t have a dedicated radiology department. Using teleradiology services, these hospitals can offer better treatment to their patients without having to physically send patient data to another location or even city.
The Importance of Teleradiology in COVID-19
By its very nature, any telemedicine service is perfectly suited for a post-COVID world where physical contact is being limited. With many parts of the world still being in lockdown and access to quality medical care being restricted, teleradiology allows for patient scans and images to be transferred rapidly. This rapidness is especially crucial when doctors want to focus on the impact of the virus on a positive patient through x-rays and CT scans. Time is of the essence is just cases and teleradiology allows for quick transfer of patient data to the relevant medical professionals.
Teleradiology is also a blessing when doctors themselves have tested positive and are quarantining at home. With digital access to patient data, they can still diagnose and treat patients without having to step out of their home. While there might be radiologists who need to be physically present at the hospital for performing procedures, most others can report on cases offsite.
With the virus seemingly here to stay, the significance of teleradiology will increase exponentially since patients can get the care they deserve without having to step into a hospital and doctors can diagnose patients more quickly without having to wait days for the reports coming in from another city.
How to Set up a Teleradiology Practice?
It’s clear that there’s a lot of value to teleradiology, particularly in the COVID-19 era. If you’re looking to launch a teleradiology platform where radiologists can offer their services and patients can book online consultations, we have just the solution for you. Panther, a powerful SaaS Telemedicine software development platform that allows you to build your very own teleradiology platform without having to invest millions of dollars or years on development. Some features that make Panther the go-to solution for building a teleradiology practice include:
- Your teleradiology platform app will be created using SaaS and not a custom script. This means much lesser app issues, faster loading time, and most importantly, faster launch time. Since there’s no coding required, you can get started in a couple of clicks.
- With Panther, your teleradiology platform will be super easy to use. Patients can sign up on the app, list their ailments and choose a doctor from the list available. The doctor will then offer them consultation services through call, video, or chat to ensure quick and easy diagnosis and treatment.
- To ensure doctor’s payment is regularly and fair, Panther offers the option for patients to pay after each consultation. The platform also has multiple payment gateways for quick and safe transactions.
- For any teleradiology app, the biggest selling point is an easy appointment booking widget. When you choose Panther for your teleradiology app development, you can be assure for a hassle-free appointment booking process for new and returning patients. To ensure fewer no-shows, patients also receive reminder notifications on their phones.
- Doctors can update their working hours on the teleradiology app and their availability on the app will be toggled accordingly. Patients can also book an appointment for their preferred time.
These are just a few of the features that make Panther the go-to partner for your teleradiology app development. If you’re running a teleradiology practice, be ready to face a lot of competition amid the pandemic. To counter this, you can make data-driven decisions to enhance your business using an online medical consultation app.
Got questions about how Panther can help you make your practice better organized and profitable? Get in touch with our experts for an in-depth breakdown of everything Panther can do for you.
The Online delivery sector is one of the few segments that was continuously booming during the pandemic. In the UK alone, the delivery business has grown by 11.5% while other businesses struggle to keep their doors open. This has created a huge demand to create an on-demand delivery app for Fast Moving Consumer Goods due to ever-increasing demand.
Here is the complete SWOT Analysis of the Online FMCG delivery industry
- Low Entry Barriers
- Early Mover advantage
- Customer loyalty
- Brings ease to daily needs
- Quick access to your services/products
- Owning the Supply Side
- Rising need to match algorithm of demand and supply
- Technological Assistance
- Tracking the delivery agents
- Huge Target Segment
- Grow your customer base
- Forward Collaboration
- Low investments
- High risk of competition
- Unexpected lag in regulation/ execution
- Incompetent delivery app
- Serving customers on time
Blue Print for The Business Plan
STUDY YOUR AUDIENCE
Before stepping ahead, study your audience’s pattern and preferences. Understand their needs and try catering to the latest technology. Study and add products after conducting a survey. Find the right platform to serve your app expectations. By conducting extensive market research, it would be easier for you to know how to make an on-demand delivery app for your business that can cater to your target audience’s requirements efficiently.
Identify your Target Segment
Start by asking the question “Who am I creating value for?”. This would define your customer segments. Let’s turn this question towards FMCG Sector and understand if the initial product is a perfect fit for the market or not.
Point of Differentiation (POD)
Understand whether you are fulfilling the needs of Target Segment which were previously unfulfilled or you are catering to those needs in a new advanced way, if not either, your business is lacking a POD.
Identify the type of BUSINESS MODEL
Whether you want to be an aggregator or you want to own the supply side of the business, the choice depends on you. Both businesses have their own set of merits. While owning the supply-side gives more freedom for the business on the other hand being an aggregator reduces the financial leaks in the system.
Identify the revenue sources with a pricing structure. There are 3 mains types of pricing Strategies
- Premium – High Premium is charged, this pricing strategy is used when the competitive advantage is attained in an industry.
- Economy Pricing – Also known as cost-plus pricing, the service provider just puts a markup of x% on the manufacturing cost. Plain and Simple.
- Penetrative Pricing – To gain market share, pricing is kept artificially low.
This is the most critical step of any business today, your technology partner should, at the very least, understand the industry you are working in. Discuss the challenges that you want the technology partner to look upon. Starting a delivery business in FMCG business is all about speed and accuracy, along with the means to justify the small financial leaks in the system.
How can technology partners help you combat the weakness of your delivery app?
Think about giving your business a delivery software to help you have a hold onto your business activities from tracking to schedule, from assigning to managing routes, and what not! Such software not only assists you with management but also your customers to track their order progress in real-time. From placing the order to getting it delivered, from ordering service to getting it fulfilled, one can track down all here!. Let’s read more to know how this software can be at your service:
- Quick Task Automation: Let all your worries be on the software because it will save you from the hassle of matching the supply and demand algorithm. Auto assignment of tasks will help to assign to the nearest delivery agent.
- Customer Ordering App: Enable your customers to order digitially with a powerful platform that facilitates direct to brand interaction
- Get the real-time tracking: Now delight your customers even more, because the software can also help them to track their order status from the delivery app itself.
If you’re interested in the business idea, click here to discuss it.
When compared to other medical sciences, the workforce dedicated to dermatology has always been on the lower end. To counter this lack of manpower, teledermatology has been on the rise since the 1990s and has now become a legit way of running a dermatology practice. Given the technology enabled lives most people lead today, it should come as no surprise that dermatology would head the telemedicine way. In fact, teledermatology happens to be amongst the most competitive amongst health care environments. If you’re looking forward to starting your own teledermatology practice via an app or website, we have just the thing for you.
What is Teledermatology?
Before we dive into how to set up a teledermatology app, let’s shed some light on what teledermatology is. A subspecialty of dermatology, teledermatology ranks high in the list of popular use of telemedicine and tech in the medical industry. Just like telemedicine, teledermatology allows medical records and data to be transfer in audio or visual form irrespective of the distance. The utilization of Teledermatology is in many varied spaces of healthcare management including diagnosis, treatment, consultation, and college-level education.
1. Quality of Service
Most people anticipate a shift in quality from offline to online, especially when it comes to healthcare services. If you’re wondering whether a physical dermatology clinic offers better services than a teledermatology practice, we have got news for you. According to research, online dermatology is just as efficient and appropriate as a physical practice. In fact, according to a recent study the diagnosis rate accuracy is as high as 80%.3 for teledermatology. If there’s one fact these findings and researches help confirm, it’s that despite not being in the same room as the patient, medical professionals are able to provide quality care to their patients. With teledermatology, doctors can offer quality services to patients without being limited by their location.
2. Economic Value
One of the biggest advantages of telemedicine is its cost effectiveness. According to a report, states that offered advanced dermatology services online ended up saving more than $17,000 over a period of 3 years. A completely online dermatology practice doesn’t need a physical clinic to operate out of and can save a lot of money on expenses. This also means they charge less from their patients as compared to a physical clinic since they don’t have any investment to recuperate. By providing patients with access to affordable and effective teledermatology services online, medical professionals are able to expand their operating area while saving on setup and other costs.
3. Time Reduction
Often time is equated with money. Everyone’s time is important but physical clinics aren’t generally the epitome of time management. Long waiting hours, poorly scheduled appointments, and a general absence of respect for everyone’s time are some of the issues that plague physical dermatology clinics. With a teledermatology platform, both doctors and patients can save time, with over 60% of clinic users stating that improved patient access and scheduling flexibility were key factors in delivering satisfaction. According to a study, teledermatology services led to a decrease in in-clinic dermatologist visits by almost 74%. Stellar dermatology services can also ensure that patient follow-up visits are lesser, treatment costs are low. And cases undetected are fewer, which would positively affect the healthcare system both in terms of finances and time.
What can a Teledermatology App be Used for?
Maintenance of Skin Conditions
With a teledermatology app, you can offer virtual appointments for first-time consultations, maintenance-related visits or a general skin checkup. Given dermatology’s visual nature, you can easily identify potential issues with skin and diagnose the condition accordingly. Some skin conditions that are easily identifiable and treatable via teledermatology include eczema, psoriasis, shingles, or poison ivy. Even distinct rashes can be identified and cared for on a purely virtual level.
Unlike other medical science, dermatology often doesn’t require a scan of the body to identify potential issues, making it a prime candidate for app-based telemedicine services. A consultant can analyze your skin condition over a video call or get more details from you based on past records, diagnose the condition, and suggest a treatment. Some teledermatology apps also offer an option to buy medicines directly from the app. But there are further regulations that need to be taken care of in those cases.
Not suitable for potential skin cancer diagnosis
While a majority of dermatology-based services can be offered over call or video, actual skin checks can only be performed at physical clinics. This is because most skin checks require the use of a dermatoscope, which isn’t possible online. The initial diagnosis can be done via a teledermatology app. But the actual treatment in more serious cases is only possible by visiting an actual clinic.
How to Set up a Teledermatology App
If you’re planning to develop a teledermatology app from scratch, don’t. The time and money required to create and launch an app from scratch is not for the faint of heart. Particularly businesses that are just starting out. Enter Panther, a one-of-a-kind SaaS teledermatology software development platform. It allows you to create your own app for online doctor consultation. Let’s look at some features that make Panther the go-to partner for your teledermatology app development needs:
- There’s a major visual element to the science of dermatology and with Panther’s voice and video calling feature, patients can connect with dermatologists whenever they need to.
- Being cautious about your skin is understandable and being worried when something unusual shows is equally worrisome. With Panther’s teledermatology app, patients can ask questions and get opinions at any time of the day.
- Using Panther’s teledermatology software solutions, patients can book appointments from a list of dermatologists available on the platform. After an appointment booking, patients will receive a notification closer to the time to ensure fewer no-shows.
- With Panther, you decide what your teledermatology app would look like. From the prominent colour scheme to the overall layout of the app, you decide every aspect.
- Getting access to a patient’s medical history is a crucial element of any telemedicine app. With Panther’s teledermatology app development software, doctors can easily access patient medical history via patient history bots. And they even can share their findings with other doctors on the team.
Partner with Panther and bring your teledermatology business to life. Get in touch with our team of tech experts. Learn more about the various features of the Panther app development software. Its design is to help you build a great teledermatology app.
And if you are looking for an in-depth understanding of how to set up a telemedicine platform, here is a free e-book curated just for you!