Fast, safe, convenient, contactless doorstep delivery powered by Tookan

Fast, safe, convenient, contactless doorstep delivery - These words are what everyone is wishing for, during this COVID 19 Epidemic.

While the world is battling this lockdown with an objective of practising and ensuring ‘social distancing’, it is utmost important to emphasise on 'contactless delivery' and discourage venturing out of your houses. We at Tookan, look forward to empowering businesses to achieve this goal. This article portrays the Contactless delivery workflow which can be achieved using Tookan.

Customer Flow

1

Customer downloads the application and signs-up by filling up their name, email and phone number.
2

Once downloaded, the customer will have a list of local merchants who can deliver the supplies.
3

After choosing the local vendor, the customer can select the items to be delivered at his place.

4

The customer then confirms his orders and an estimate cart value is calculated.
5

The customer then initiates the payment for the orders via any of the preferred payment mode. Online payment and COD options are available.

Merchant Flow

1

Once the order is placed by the customer, the merchant gets a notification in real time.
2

The merchant gets a snapshot of the order details and has an option to accept/reject the order.

Agent Flow

1

Once the order is accepted by the merchant, the task is created for delivery with the pick-up and drop locations.
2

The task is assigned to the nearest agent and the agent receives a delivery notification
3

The agent marks the start of his delivery and the customer is notified with the real-time tracking link.
4

The agent places the supplies and sends the attachment image to the customer for confirmation.

Having contactless and convenient deliveries through Tookan would help us all in the fight against the unseen reasons of spreading the virus. During this time of lockdown, when everyone has limited access to local vendor stores, starting a delivery service will be a helping hand. We at Tookan understand the need of collective responsibility and hence have made the platform free-of-use till the time of this pandemic. Get started with Tookan Try setting up your own delivery services today

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