Frequently Asked Questions

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Q.Does Tookan works with my POS & E-commerce system?

A.Sure! You can integrate your Tookan account with multiple other platforms. Efficient integration of Tookan with multiple other platforms, makes your business operations buttery smooth. Your customers can easily place orders from online menu, created as ready-to-assign tasks on Tookan.

Q.Task assignment is not working. What could be the possible reasons?

A.There can be multiple reasons as follows: Agent wallet balance is exhausted, agent is off duty, auto allocation key is set to zero, agent is occupied by the old task, agent schedule is off, limit is set on the number of tasks done by the agent and out of the geofence area.

Q.How can we show “Tip” to the agents in the task notification.

A.By adding a field by the name TIP Value in concerned template added to the App pop up notification

Q.The Pricing should be estimated based upon distance between pickup & delivery. How can this be done?

A.In the task pricing template, go to path calculation and choose " By Pick Up and Delivery."

Q.I don't want my agents to decline the task. How do I make sure that they can not reject a task I have assigned them?

A.Inside menu > Settings > Rider App > Acknowledgement Type . Disable the Accept/Decline option.

Q.SMS is enabled in notification. But SMS are not being sent. What could be the issue?

A.Balance for the SMS medium platform could be exhausted or details of SMS providers are not set in the Tookan dashboard.

Q.How can I have different pricing for different tasks?

A.You have to create different templates for different pricing.

Q.How do I integrate Gloria Food with Tookan?

Q.I am creating tasks for future dates and want the tasks to be assigned 30 min before the task time. How can I do it?

A.Enable Automatic barcode extension and customize the bill through Settings > Preferences > Edit format of bill. Export bill for task from dashboard by clicking on it. Refer to video:

Q.Where can I find my Bumbl Keys?

A.Settings > SMS > Select Bumbl from drop down > Go to Bumbl dashboard > API > Generate Key

Q.How can I see the average rating of my agents?

A.There are two ways to see the ratings: 1) Dashboard > Click on agent > More Info > You can see rating 2) Side menu > Driver > Filter on top right . Enable Rating Column

Q.I have a customer app which is integrated with Tookan via API. How can I show live order tracking in my customer app?

A.1) By integrating SDK's for order tracking
2) By integrating tracking link in customer app

Q.Client's Agent wallet is reflecting balance in minus. What could be the possible reasons?

A.Possible Reasons:
1) Client must have selected Debit from wallet in agent wallet configuration
2) Pricing of task is more than agent wallet balance

Q.While attempting to upload CSV for a bulk task, getting notification for not authorised to perform this action. Why is that happening?

A.Possible reasons:
1) CSV is not uploaded in right or correct format. If not supported with google sheet then this error might come up.
2) Using CSV of PND flow in appointment flow
3) Apart from admin if manager and merchant are attempting to create task without the permission

Q.Can I change my registered email ID?

A.Yes, registered email id can be changed. Settings > Profile > Change Email

Q.What is the purpose of clustering on map?

A.1) To view bulk tasks at once on map
2) To speed up the map

Q.How can I add credits to Bumbl?

A.Settings > SMS > Select Bumbl from drop down > Go to Bumbl dashboard > Home > Payment section > Add Credits

Q.My agent got blocked. How do I check who blocked him?

A.To check blockage history, go to Settings > Account logs > Select webhooks from the dropdown

Q.How do I integrate Stripe connect with Tookan?

Q.How can I enable auto allocation at team level? Can Managers change the allocation method by themselves?

A.Step 1: Settings > Preferences > Enable Auto Allocation at Team Level
Step 2: Settings > Auto-Allocation > Select Team from drop down . If managers have permission from Access Control then they can .

Q.How can I add more agents on my platform?

A. Expanding workforce on Tookan is super easy, Please refer to this link for adding agents.

Q.Is Tookan Mulitilingual?

A.Yes, Currently we support more then 20 languages including english, arabic, french and many more

Q.How to use Merchant ACL?

A.Merchant ACL lets you define roles for Merchants. While defining roles, you can permit creating, updating, and deleting tasks to Merchants
To read more, visit:
To see video, visit:

Q.Can I get a free trial in Tookan

A.Yes, Tookan offers 14-day free trial

Q.What is a connected task?

A.When more than one stops are created at once and assigned to the same agent, they together constitute a Connected task.
Note:Client can assign different agents to the stops in a connected task if he wants.

Q.Can I import bulk tasks from a CSV sheet?

A.Yes, Tookan allows you to upload bulk tasks at once. Read more about bulk task import here

Q.Why can't I assign tasks to my agents?

A.There could be multiple reason in failing of task assignment. Please check the source of task creation (Manually/Customer App, Tookan Form, API, Some Other Platform)
  • Please confirm weather the agent is on duty or not
  • Agent has completed the last task assigned, hence not recieving more tasks.
  • Agent working schedule is different from that of task start timing
  • Tags chosen while task creation is different
  • Agent does not fall under the Auto-allocation chosen
  • If you still fail to figure out the reason for task assignment failure please contact out chat support.

Q.Why can't my managers see the tasks created on dashboard

A.There could be multiple reason that your manager in unable to see tasks on dashboard. Please check the source of task creation (Manually/Customer App, Tookan Form, API, Some Other Platform)
  • Please double-check the team selected while task creation
  • Confirm the form selection for your manager for task creation under Menu > settings > Manager > Edit > Form

Q.Why can't I upload a CSV file

A.There can be various reasons for failing a CSV upload
  • Cross-check the file format you are trying to upload. Tookan accepts .CSV file, change the file format and try uploading it in .csv extension
  • Headers in the sample file and your file should be same. Do not change them to successfully upload your CSV file
  • Check the Agent ID used in your CSV file. Any mis-match will lead to failure of CSV upload
  • Date and Time Format in your CSV file in incorrect

Q.How can i set my timezone?

A.Tookan doesn't allow you to set your own Timezone. It depends on the location of task creation

Q.How does Tookan cater to different Timezones?

A.In Dashboard
When a task is created from Tookan Dashboard the local time zone from where the task is being created is considered.
Example: Let’s say a task is created in Singapore, the time zone considered is GMT +8hrs.

In Bulk Upload
In the case of bulk upload of tasks, the time zone of the admin account is taken into consideration while tasks are created.
Example: Let’s say an admin in the US(say A for convenience) has created a manager(say M) in India. When this manager(M) creates tasks using the bulk upload the timezone of Admin(A) and tasks are created in US TimeZone.

Using Tookan API
Tookan API accepts a request body parameter named “timezone” which is the Timezone difference with UTC in minutes. When a task is created with local time(say X), and timezone(+Y). Y minutes are added to X to make it UTC time.

How to get the Timezone difference with UTC in minutes? Let’s say I am creating a task in India’s time which is five and half hours ahead of UTC time (+05:30), convert five and half hours into minutes i.e 330 minutes. Since India’s time is ahead of UTC time to convert it into UTC time 330 minutes has to be subtracted from it. So, timezone is -330.

Q.Why can't I add managers on my platform?

A.Please check the roles added under Menu > Settings > ACL > Select the Manager from the dropdown (top) > Add role. Now try adding a new manager .

Q.Why is my agent failing to edit a field present in Template

A.Please change the template settings under Menu>Settings>Templates.

Q.Can I create zones with fixed delivery pricing?

A.Yes, you can set task pricing based on different geofences. You can configure it under agent and pricing rule.

Q.How can I set the agent earnings?

A.You can set the agent earning & pricing rule by activating extension agent earning & pricing > settings > Template > select template > edit > Add task pricing and agent earning rule. You can also configure base distance fare and extra fare per unit by going to templates.

Q.Why can't I see my agents on the map?

A.To see the agents on map please make sure you are on map view of dahsboard. In list view you can't see real-time tracking of your agents.

Q.Why my agents can't see the tasks I have just dispatched to them?

A.Please ask your agent to cross-check the filter and date he has selected in Tookan agent app.

Q.How can I change my auto allocation algorithm?

A.You easily change your auto-allocation algorithm go to Menu > Settings > Auto-Allocation. To read more about auto-allocation and their working please click here

Q.How many agents can I create?

A.You can add unlimited agents. We don't have any limit on number of agents on your platform

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