Key Metrics to Track with Best Delivery Software to Maximize ROI

Who doesn’t like to see the profitability increasing for their businesses? In today’s hyper-connected world, where speed and efficiency are the most demanded things by the customer. There are some metrics that decide the scalability of the businesses. In this article, we will look for some delivery metrics to maximize ROI(Return On Investment).

The ROI measures profitability on investment, which means the amount of profit you gain from the software upon the amount you invest in creating the delivery software. This will be only possible if your software satisfies the customer’s- needs which is directly proportional to business growth.

To meet these demands, the company should pick smart and easy to customize delivery software. Choose a delivery management software that optimizes on the basis of generating more happy customers which automatically results in the growth of the company. As the customer expectation for speed, accuracy, and transparency rise, the businesses must adapt these features to their delivery services with respect to efficiency and profitability.

The Role of Delivery Software in Business Success

Delivery Software plays an important role in managing and optimizing deliveries to maximize businesses’ overall profits. It provides an end-to-end solution for managing deliveries, including route optimization, real-time tracking, automated dispatch, and smart analysis. These features help enhance efficiency, reduce route costs, and improve customer satisfaction.

Businesses can improve delivery speed, reduce overall delivery costs, and manage resources efficiently by automating and optimizing tasks. Analyzing the delivery metrics for ROI allows companies to identify areas which needs improvement.

Key Features of Delivery Management System

1. Route Optimization: The feature of delivery software that helps agents to manage and plan the routes on the basis of some keys like traffic, and under construction roads. To eliminate delivery delays or any late deliveries.
   
2. Real-Time Tracking: The tracking feature helps the manager dashboard and customers to track their deliveries. This will help the customers to get updates on their package and their estimated delivery time.
   
3. Automated Dispatch: This feature removes the manual assignment of deliveries to the delivery agents. As the automated dispatch makes the automatic delivery assignment to the agents on the basis of nearby delivery agents.
   
4. Smart Analysis: This feature of delivery software analyzes the overall delivery process which saves time by reducing chances to work on something wrong. This includes any faults or errors during the delivery process.

5. Geo-Fencing: It is a delivery feature which uses GPS and RFID technology to define virtual boundaries across a geographical area. This feature helps customers by sending them notifications about delivery agents who are nearby to them for sooner delivery completion.

6. Proof of Delivery: It includes the proofs for the completion of delivery i.e. customer signatures, photos, and notes to ensure successful delivery. It is a legal way of confirmation for the delivery compilation process. Beneficial for both the customers and the businesses to maintain transparency.

All these features together can help in reducing the burden of delivery failure, which can stop or impact the growth of the businesses. Hence, a smart software needs smart solutions for making the deliveries smoother and faster. So that the chances of customers demand for your services increases which will help you in scaling your business.

Outcomes of Tracking Delivery Software

Delivery Metrics for maximizing the ROI of your businesses in the following ways:-

1. On-Time Delivery Rate Increases:- Tracking your delivery system will give you detailed information about your delivery management. They manage deliveries in such a way as where the packages are, what time they will take to deliver, when the delivery will be completed, and many more. This will together support on-time delivery which will give happy customers as a result. As the customers become happy, there will be high demand for your business, which will further scale your business.

2. Delivery Cost per Order Decreases:- As the estimated delivery cost per order will be already known then there will be less chances of high operational costs. This will again help you to manage your business more efficiently with required expenses only. 

3. Decrease in Fleet Utilization Rate:- Tracking will help your fleet by providing them with only the best routes. It includes under construction roads, traffic and bumpy roads, therefore they reach customers easily. This will also prevent your money by again and again maintenance of your fleet.

4. First-Attempt Delivery Success:- Due to tracking features of delivery software, it is  possible to complete deliveries in one attempt. With the help of tracking hurdles in the process of deliveries will be reduced i.e. late and wrong delivery.

5. Customer Feedback & Satisfaction Scores:- The customer satisfaction plays an important role in popularizing your services. As their positive reviews will help in generating positive customers leading growth in your business.

Conclusion

Return on Investment (ROI) shows how good the relationship is between a business and its customers. A better relationship means better growth for the business. To achieve this, delivery services need to include features that make them more efficient and customer-friendly.

Tookan is a platform that provides all the tools and features needed to improve delivery operations and help businesses grow successfully.

Tookan has been recognized for its excellence in delivery management software with several awards, including:

• Software Advice Front Runners (2022)
• High Performer by Mid-Market Spring (2023)
• High Performer on Capterra (2023)
• Best Relationship Spring (2023)
• Customer Service Excellence Award (2023)
• Leader in Delivery Management Software by G2 (2023, 2024)

Here are some inspiring stories of customer feedback highlighting Tookan’s success:

• Tookan is an excellent solution for improving delivery operations, offering key features like auto allocation and an agent app. The commercial support team is fast, helpful, and responsive.
  
• Tookan is highly customizable, performing well under high volumes. Its templates and settings make it easy to adapt to specific needs. Both the dashboard and Agent App work smoothly, and the support team is responsive, with great documentation available.

To learn more about delivery software, visit Tookan’s website. If you are interested in developing your delivery management solution, you can book a demo of Tookan’s fully customizable delivery software, which includes a 14-day free trial!

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