Challenges

Tracking deliveries in real-time: Inability to keep track of all delivery agents who were delivering groceries, was a major concern for OrderJoy team. They wanted to keep track of each delivery agent in real-time to ensure timely deliveries to customers.

Auto Generation of Invoices: As the number of customers grew, it became more and more difficult to manually generate invoices for every order. They needed a system that would automate invoice generation for most of their work.

Keeping customers informed: For enhancing customer experience and reducing follow-up calls, OrderJoy needed a system for sending notifications to its customers to keep them well informed about the status of their order.

Analytics for Business Growth: They were looking for an organized way to conduct the analysis of the delivery tasks and delivery personnels for better decision making.

Solution

Tookan proved to be a real life-saver for OrderJoy, as its premium features became most appropriate solutions for the challenges.

Real-Time Tracking: OrderJoy was able to remotely track their delivery boys in real-time across the defined geographic region. Interactive map based interface of Tookan further helped streamline the business operations.

SMS & Email Templates: This feature of Tookan offered customizable SMS & Email templates to the management for automated messaging and invoicing. The integration with Tookan enabled the much needed invoicing feature for OrderJoy.

Delivery Notifications: Tookan completely automated the communication process for OrderJoy with the help of its customizable trigger based notifications. They were able to send notifications to their customers via SMS and email with complete delivery details when the order was placed, dispatched and delivered to customer’s doorsteps.

Analytics Dashboard: The analytics functionality allowed the OrderJoy team to measure various task performance indicators like Task completion rate, Time based productivity, Distance based effectiveness among others. The mini customer CRM also allowed them to export their tasks/orders details for further specific analysis.