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Importance of Workforce Management In Telecom Business

By Aastha Malhotra 9th March 2021

Being organised has always been pivotal for businesses. The rise of new technologies and workflows have improvised how businesses function. 

Improving the workforce has always been the end-goal of nearly all businesses. An efficient workforce organisation in the telecom industry has played a significant role in enabling process optimisation and productivity in recent years. 

More and more telecom businesses are using WFM now to focus on deployment for the small cells (a low-frequency radio access point used for in-building and outdoor wireless service) and the use of effective labour based on their skill sets. 

Workforce Management Solution Stats by Industry

To save costs and focus more on deploying the network infrastructure, telecom businesses have greatly relied on workforce management solutions.

Why the Need For Workforce Management Solution Has Arisen?

The workforce management system can work on all ends, from cutting costs to managing workflow. 

The emergence of the internet and mobile technologies have unearthed the potential of the telecommunication industry. However, now the companies can’t keep up with the increasing demands of customers. 

Both businesses and customers are in the queue, waiting for their services to be delivered. 

Workforce management solutions have rightly channelised the potential of service providers. With the help of WFM solutions, people with the right skills and great potential can be found for fieldwork.

Adding to this, there are endless possibilities to how WFM can help the telecom industry improve customer satisfaction; hence, the workforce management market is predicted to increase from $4,350 million in 2019 to $9,391 by 2025.  Most telecom businesses have now realised that the boost in customer experience is directly correlated with workforce solutions. 

Workforce Management Solution Stats

This becomes even clearer with Aberdeen’s report that says the workforce optimisation has improved the customer experience by 18% year over year. 

Workforce management also makes it easier to manage temporary contractors. Furthermore, 94% of the US employees who are responsible for hiring the staff are more willing to hire a temporary contractor than they were five years back. This drastic shift could have three possible reasons; 

  • Reduced Costs for Full-Time Employment.
  • Faster Solution for Understaffing
  • Easy To Find Short Term Contractors

The use of a mobile workforce management system with features such as scheduling, bookings, payments, or keeping track of the field team has changed the telecom industry’s face. 

How Do Mobile Workforce Management Solutions help?

Mobile workforce management systems have changed telecom businesses’ functioning, enabling organisations to manage the field workers and get maximum output effectively. 

Using an application-based management system, the in-office team can keep track of their field workers and assign tasks to them based on their skills and availability. 

For telecom businesses, mobile workforce management software could bring in the desired change by: 

  • Streamlining the process of managing the large teams of field workers. 
  • Storage of necessary data and photographic evidence. 
  • Quick allotment and dispatch of tasks to the field workers based on their locations. 
  • The real-time interactive dashboards make it more efficient to keep track of them. 
  • Increase workflow capacity with the use of effective workflow solutions. 

How Do Workforce Management Systems work?

An extensive workforce management system focuses on various features and functionalities, contributing to increased productivity and enhanced customer experiences. 

Workforce Management for Telecom Industry

Mobile workforce management solutions comprehensively cover a broad range of activities such as identifying the bottlenecks, track staff, and even hiring. Following are the way how workforce management works- 

Forecasts and Budgets 

Forecasting here means calculating the number of employees needed for certain tasks. Based on the type of project, the mobile workforce software system forecasts the number of people needed for a project.

Businesses also set their budget with WFM. Budgeting involves calculating how many workers or resources a company can afford. With WFM solutions, companies can decide the workload balance and optimise staff deployment. 

Attendance and Time

To manage the staff’s time and attendance, WFM systems help reveal their staff’s attendance pattern and keep track of the absentees. 

By using such data, companies can improve task management, pinpoint gaps, assign roles and address tardiness or absentee issues. 

Scheduling System

Without a solid mobile workforce management system, scheduling the staff could be tedious. However, the use of WFM software has drastically improved the management and scheduling of the workforce. 

It allows businesses to automate various tasks and business variables such as vacations, availability, workload and absences. Using the mobile workforce scheduling software has made management’s life easier by assigning the tasks to available field workers.

Hence, businesses can’t be left unstaffed with the right set of WFM systems. 

Managing Payroll

Most field workers and freelancers love working under WFM solutions because they provide faster payment. Moreover, businesses don’t have to manage payrolls manually. 

Businesses get audited solutions, which make payroll management easier and quicker. 

Additional Benefits of Workforce Management Solutions:

You must be aware of the many benefits of workforce management systems. Luckily, the benefits are not just limited to improved employee productivity, lower costs of labour and better planning. 

Workforce Management for Telecom Industry

It is much more than what it seems: 

  • It fosters workflow management optimisation using data analysis. 
  • Tracks technicians and estimates their arrival time at the customer site by calculating the route mileage. 
  • Technicians get the flexibility to respond to customers and adjust orders. 
  • Customers get notifications about the order and arrival of the technicians.

Hence, employers can identify their needs and improvise each time to hire better staff for upcoming projects. 

And, when you use it for your telecom business, no one can do it better than the Tookan mobile workforce management system

How Can Tookan Help?

Tookan by Jungleworks is a unified workforce management platform that enhances productivity by scheduling, hiring and managing the field staff workers. 

The key to a successful telecom business is by responding to the customers quickly.

Workforce Management Solution for Telecom Industry

Tookan is a solution to:

  • Hiring & Onboarding: It helps in recruiting and managing the staff to get them registered on a scaling platform. 
  • Schedule Staffs: Tookan works as an online workforce scheduling software that efficiently schedules the staff and assigns them tasks. 
  • Analytics & Reporting: Businesses can analyse each worker’s performance individually and identify the bottlenecks to avoid delays. 
  • Team Management: Tookan gives a sleek and undisrupted window for team management with features like chat & collaboration. 

Overall, Tookan is everything that you need to manage your telecommunication business, eliminating the paper trails. 

The best part about it; You own the app and can customise it your way. Need more assistance? 

Know more about Tookan by Jungleworks and find out how it works.

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