The crisis due to the COVID19 outbreak has created a massive demand for online deliveries and eCommerce products. This demand has put enormous pressure on the logistics industry worldwide. From fleets of shipments to delivery trucks, the logistics industry workforce is overworked and is drifting towards manpower shortage.
Managing logistics through mobile workforce software can help you overcome such challenges. Such solutions ensure that you can streamline processes, track work hours, and maintain operations’ efficiency.
Before we discuss how a mobile workforce management solution can help you manage your logistics, let’s understand the scale and evolution of the logistics industry market with some data,
- The global logistics market is set to reach $6,537 billion by 2025 (Imarc)
- The logistics industry market will grow at a compound annual growth rate of 4.7% for the forecast period of 2020-2025 (Imarc)
- Third-party logistics market revenues will reach $233.9 billion by the end of 2021 (Ibisworld)
- On average, the cost of replacement for damaged products can be up to 17 times the shipment costs (Amcor)
- The three most significant challenges that logistics providers face, especially in last-mile delivery are, reducing operational costs (35%), reduction in delays (21%), and accommodating last-minute changes (16%). (Dassault Systèmes)
Logistics Industry: An Evolution
The logistics industry’s evolution dates back to 1911 when Frederick Taylor wrote “The Principles of Scientific Management,” but World War II marked the onset of innovations in logistics. It was a time when pallets became the face of logistics innovation.
The 1960s, in the logistics industry era, marked the transition of freight on rails to truck delivery services. At the end of the 1970s, material handling research gained momentum, and when the 1980s came, personal computers were gaining attention. There was enough computational power to have innovations like flexible spreadsheets and map-based interfaces for better logistics planning.
The first significant breakthrough into modern logistics management came in the 1990s with the rise of Enterprise Resource Planning (ERP) systems. Over the last two decades, technologies like the Internet of Things (IoT), Artificial Intelligence, Mobile development, decentralised logistics (Bitcoin technology), and others have boosted the modern logistics industry.
A Mobile Workforce Management Solution is an amalgamation of advanced technologies and tools that help the logistics industry evolve to the next generation of operational capabilities.
Let’s understand your logistics business’s reasons to choose a mobile workforce software solution and the advantages you can expect.
Importance & Benefits of Mobile Workforce Management Solution
Scheduling & Dispatch
Scheduling and dispatch management are the two most significant activities in the logistics industry. An online workforce scheduling softwarecan help with auto-scheduling features and dispatch allocations of field workers. It also enables workers to connect with the backend teams at warehouses to access order details, delivery schedules, and even navigation information to customer’s locations.
Automatic Assigning of Orders
Assigning dispatch orders and deliveries can get complicated if you run out of manpower or have limited resources. As the pandemic is creating a workforce shortage and overburdening the existing field workers, you need a mobile workforce management software that enables auto-assigning.
It can help you keep track of each delivery personnel and also optimally manage orientations to maintain balance in load assignments. Some mobile workforce management solutions like Tookan can even help with the automatic assigning of orders.
Reduction in Operation Costs
Field workers of your organisation can save delivery time and reduce costs through mobile workforce software. With the auto-routing feature, your field workers can optimise the delivery routes for faster deliveries and reduce operational costs. Apart from field operations’ efficiency, the logistics industry can leverage data from customer interactions and integrate them into the CRM (Customer Relations Management).
Apart from mobile workforce scheduling, you need software to get real-time updates of all your logistics operations. It helps in the control of operations, and it also offers constant delivery updates to customers.
With 93% of customers expecting constant updates about their product delivery from retailers, real-time communication is more than just an extra feature today. So, having a mobile workforce management system with a real-time update feature is quintessential to your customer relations.
Best Tips to Improve Efficiency of Logistics Industry
1. Monitor Last-mile Delivery for Better Customer Service
Logistics partners and firms are the front-facing part of any eCommerce industry. Especially the last mile delivery phase of any supply chain engages directly with customers. So, it becomes essential to improve your last-mile delivery services’ efficiency to ensure a good customer experience. A mobile workforce management software can help you monitor the last-mile delivery services to improve the customer experience.
2. Implement Task Management System
A Task Management System or TSM can help you plan, execute, and monitor each logistics task for better efficacy. Instead of opting for a dedicated TSM, you can opt for a mobile workforce management solution that offers similar features. It is a great way to avoid damaging scenarios like,
- Product damages
- Availability issues of transportation
- Organisation’s internal issues
- Workforce shortage
3. Integrate Automation
With the advent of technologies like the Internet of Things (IoT), Artificial Intelligence, and Machine Learning, process automation has become easy to integrate into your logistics systems. A logistics mobile workforce management solution can help you integrate process automation tools into your existing structure.
4. Measure Productivity
Productivity increases through constant monitoring of the process and field workers to offer valuable feedback. When your workforce integrates this feedback, they can improve productivity. Smart solutions like Tookan can help you with analytics that make such feedback insightful and improve operational capabilities.
How Can Tookan Help Your Logistics Business?
Tookan is a logistics mobile workforce management solution that offers smart features for efficient operations. It makes tracking, monitoring, and communicating any logistics operation in real-time easy through advanced tools. Apart from mobile workforce management tools, Tookan is also a smart scheduling software. It offers auto-scheduling and automatic allocations of delivery tasks for your business.
With Tookan, you can expect,
- Streamlined operations
- Real-time communications
- Automation of tasks and delivery services
- Higher productivity
- Reduced operational costs
- Better customer relations
Logistics is the backbone of eCommerce businesses. It is the delivery service that makes eCommerce platforms more attractive than a brick-and-mortar retail store. But, if your delivery service does not meet customer’s expectations, the business may suffer. So, it is important to understand the necessity of a streamlined logistics system.
As we discussed in the evolution of logistics, there has been a push for mobile workforce management to meet consumer needs. A smart solution like Tookan can help you manage the workforce remotely and enhance logistics operations. So, if you are looking for a reliable mobile workforce management solution, feel free to get in touch with us.