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Benefits of On Demand Delivery App and How to create one

By Aastha Malhotra 14th April 2021


The ever-evolving demand for convenience is the reason behind many success stories of on-demand delivery apps. Unicorn start-ups like Uber, Zomato, AirBNB help users find products and get them delivered right at their doorsteps. For instance, the convenience of looking at hundreds of restaurants and ordering food directly from the app is a significant growth factor for Zomato.

Mobile apps that help users buy products or avail services are called on-demand applications.


On-demand delivery apps are changing the way business is done. Every organisation is developing such an app to enhance its product and service offerings. From daily essentials to care delivery, there is an on-demand delivery app for everything. 

How does On-Demand Service work?

On-demand services are the ultimate form of human convenience, one that has taken the world by storm. Let’s look at the different kinds of on-demand delivery service apps and understand how they work:

1. Person to Person:

Just as the name suggests, a person-to-person on-demand delivery app connects the user to a service-providing professional. For instance, when you log into Uber and book a cab, you are ‘a person’ looking for another person, a driver, to offer you their professional services. Other examples include Airbnb, Zomato, Postmate, Epic Delivery, etc.

2. Enterprise to Person:

Enterprise to person, on-demand delivery service is also developed by organisations looking to offer their services. For example, when you download the Dominos Mobile App and order a pizza, you are ‘a person’ contacting an enterprise, ‘Dominos’ to buy their product, ‘a pizza.’

3. Enterprise to Enterprise:

Multinational companies create a suite of applications for all the stakeholders involved in their operations. Such an on-demand delivery app is called an enterprise-to-enterprise application. For instance, Walmart has on-demand delivery apps that help the suppliers, vendors, and drivers coordinate.

on-demand delivery

Typically there are two parties involved in the on-demand delivery apps, the user and the provider. However, in aggregator platforms such as eCommerce marketplace Amazon, there are three parties to every transaction, the user, the provider, and the app publisher. On-demand delivery apps work by coordinated teamwork of the service provider and the publisher.

How to Create an On-demand Delivery App?

If you were looking to develop an on-demand delivery app in 2000, it would have been the most challenging thing. However, the year is 2021, and technology has never been more accessible to business owners. 

on-demand Delivery app

Ideally, developing an on-demand delivery app requires you to hire at least three developers (UI/UX, Database, Team Lead), identify your needs, and establish a development timeline. Once you are done with that, you have to take continuous follow-ups and rigorous testing. Even after that, there is no guarantee that you will get what you need. 

With companies like Jungleworks, creating an on-demand service app is as easy as discussing your needs, mapping out product journeys, and deciding which feature sets to develop. 

Steps to Develop an On-Demand Delivery App

delivery services

Creating an on-demand delivery app is not a one-person job. No matter how talented a coding prodigy, you always need a team of committed developers to create a seamless application. Here is how to create an on-demand delivery app without writing a single line of code:

  1. Create a mind map of your products/services’ entire journey, from the raw material to the final delivery to customers. A mind-map like that helps identify the right set of features for on-demand delivery services.
  2. Create an account of JungleWorks and raise a request for the on-demand delivery app you want to develop.
  3. A customer representative will contact you at lightning-fast speed to discuss your needs and wants from the delivery app.
  4. After a thorough discussion, they will share a proposal with detailed feature sets, a development timeline, and the app’s expected price. 
  5. If you agree to the proposal, an on-demand delivery service app will be developed within 15 working days. 

Remember to describe your business and its needs in detail. That way, the representative can suggest an ideal solution. It is always better to understand the usability of every feature set before buying. Ask a lot of questions, clarify every little thing that seems confusing. 

Benefits of an On-demand Delivery App

delivery service

Opportunities are big even in niches, these apps are serious markets to consider. For example, a Statisa report on Online Food Delivery estimates that the market segment will cross USD$ 151k million in 2021. 

However, providing any on-demand service is a big commitment. You must be sure that it benefits your business model and helps you achieve your short-term and long-term goals. Let’s understand a few benefits of an on-demand delivery app:

1. Form Long-Term Relationships:

Smartphones are the go-to device for everything, more than 85 million people in the US (42% of total adults) have used an on-demand delivery app. These apps may help you become the go-to source for products and services of your industry. It will form long-term relationships with customers by offering purchase and customer care facilities right at their fingertips. 

2. Increase Market Reach:

If there is one thing that technology does, it expands market reach. An on-demand service app can be downloaded by customers anywhere in the world. The challenge is to inform willing customers that you are present at their location. So for businesses looking to expand their market reach, an on-demand service app is just the thing.

3. Nurture a Loyal Community:

With features such as user profiles, reviews, and comments, on-demand delivery apps go a long way in nurturing a community around your company. In today’s hyper-competitive markets, there is no shortage of alternatives. An on-demand delivery app helps you retain customers and improve the dreadful churn ratio.

4. Attract Investors:

For over two decades, we have seen modest start-ups attract investors and become tech giants. Attracting investors to your business can be painstaking. An on-demand delivery app is an asset that enhances company portfolios and attracts investors to your business. 

Also, read – Challenges and Opportunities to Create a Delivery App

Why do you need an On-demand Delivery App?

It might seem like a cost, but it is an investment. The benefits of on-demand delivery apps outweigh the costs. The global mobile app revenues will cross USD$ 600 billion in 2021, out of which on-demand users are expected to spend USD$ 54.7 billion. As mentioned above, it helps businesses strengthen their asset portfolio, attract new customers, and retain the old ones. It does not matter what kind of business you run; there is a use-case for everybody.

From B2B to B2C, on-demand apps are an ideal way to centralise your business’s workings, streamline turn-around time, and improve customer service. It gives businesses a competitive edge and helps differentiate themselves in the market. Companies that are the first to develop an on-demand delivery app are always the first to reap the benefits. At Jungleworks, we are always happy to help businesses conceptualise, strategise, and develop on-demand delivery apps effortlessly.

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