People are diving deeper and deeper into the pool of technology every day. Humans are using speech-based assistants like Amazon Alexa and Google Home. Millions are using different platforms for messaging and chatting with their friends and family. As a result, people are getting more attracted towards artificial intelligence and it is becoming the new medium for communication. The same goes for the business industry as well. Chatbots are used to automate communication and deliver personalized customer experiences at scale as conversational AI. Conversational AI is by far the best way to enhance and upgrade your conversational experience. Believe me or not but people are fascinated by new technology and this is the hottest trend right now.
What is Conversational AI :
In layman’s terms, Conversational AI refers to the communication between humans and computers using some set of tools.
Conversational AI offers more ways to enhance your customer handling experience. Businesses can use conversational AI to upskill their customer-facing experience across all social media platforms like Facebook, Twitter or LinkedIn. They can also use it on their website or mobile app.
Both the terms ‘Chatbot’ and ‘Conversational AI’ have the same meaning.
Though chatbots are limited to “text-only communication” but with conversational AI you can overcome this hurdle as it provides “voice + chat communication”.
Why conversational AI works best for your Business :
1. Available 24/7 :
People are happy when they get an instant reply to their queries.
With conversational AI solutions, increase your response rate and make your customers happy. According to a survey answering queries within an hour are 7 times more likely to get converted into good leads.
2. People prefer messaging over voice calls :
A study states that 3 out of every 10 consumers would use messaging over phone calls. Every business owner out there prefers having a chatbot or are planning to get one. If more and more consumers are moving to messaging than it’s time you should too.
3. Gives you scalability :
How about a single chatbot could handle the same number of queries as a team of 20 – 30 people would handle. Isn’t it nice and stress relieving. Well, chatbots can handle multiple queries at the same time and save time also.
4. It’s customer engaging :
Humans love a good Conversational engagement and we have talked about it several times in this post. Chatbots provide you the best experience, we all know that it would be better than humans.
What Hippo Offers :
Hippo gives you the most advanced set of features in a chatbot through which you can enhance your conversational experience and increase your sales funnel with good potential customers. Here are some of its best features :
- Set up your chatbot in less than a minute.
- Superior customer engagement.
- End to end solution to sales and support.
- One solution for multiple use cases like E-commerce, Marketplace, On-demand Industry, Business websites, and many more.
Not just this, Hippo lets you hire the expert chat agents for your platform. Isn’t this cool. Hippo keeps upgrading and enhancing itself with the latest market trends and tech features.
Wrap Up :
The tech industry is upgrading itself every minute and so must you. Make your business future-ready with Hippo. Your business could be anything but customer experience is the most important part. You have to gear up and gain a competitive edge in the global market.