If you have been in business for some time, you probably realize the importance of having a process in place for organizing new orders as they come in and delivering them by optimizing time & cost, instead of letting inventory and orders flit from one department to another.
As a result, you will not only be able to create a less stressful and chaotic corporate environment for yourself and your employees, but you will also be able to better manage your customers’ expectations.
If you’re thinking of implementing an online order management system, you’re probably aware of all the ways it can improve your business.
As a result, order entry will be greatly streamlined and customer service inquiries will be handled much more efficiently, reducing errors and eliminating redundancy.
Why do you need online ordering and delivery systems?
The new system will allow your customers to order quickly, conveniently, and around the clock without having to call or email you or fill out old-fashioned Excel or Word order forms.
They’ll be able to see the status of their orders instantly, online, and be able to make sure their orders arrive correctly, on time and that the payments are handled smoothly.
You will also appear more professional to your customers with an online order management system.
Businesses that use online ordering and delivery systems say that their customers benefit from a more convenient, efficient ordering process and get an on-time delivery experience.
The customer will be more satisfied and loyal as a result. Implementing an online ordering and delivery system will benefit both you and your customers.
Key Characteristics of Effective Order Management
Analyze the entire supply chain and separate events to identify challenges and improve processes.
- Smart System
Processes for order management need to be tailored to meet the needs of an organization.
- Fulfilment optimization
Analyze data to recommend options taking into account customer requirements, time-to-delivery and cost.
- Real-Time Data
You can see what’s in stock by using a single view of your stock.
- Efficient Management
Match inventory and resource commitments with service requests for more efficient service delivery.
Make individual work items from orders or events so they can be routed to correct systems and resources.
- Better Customer Engagement
Provide your employees with a view of customer inventory and resources in order to enhance their ability to execute transactions effectively.
What is the Order Management Process, and how does Online Delivery Management enhance it?
A sales order begins with the sale and continues all the way through to delivery and possible returns. There are several steps in the order management process:
- Placing an order
- Making a payment
- Picking the item(s)
- Packing of the item(s)
- Shipped order
- Taking care of any returns
How Can Delivery Management Help?
Deliver management software enables organizations to plan, schedule, manage, optimize, and execute increasingly complex dispatch operations.
As part of the delivery management system, everyone involved in the delivery cycle is connected to make deliveries as efficient, transparent, and fast as possible.
Route optimization, automated dispatching, scheduling reverse logistics, a robust customer support system, and ePOD make the DMS an ideal solution for improving the delivery operations of almost any organization.
Key benefits of using delivery management software:
- Real-time tracking
- Route optimization
- Efficient order management
- No dependency on delivery aggregators
- Cost-efficient & timely deliveries
- Insightful business analytics
- Better communication
- Customer satisfaction:
- Maximum customer retention
The Business Model of Deliverect
Deliverect connect restaurants with their customers.
It aggregates orders from different restaurants and delivers them to customers.
The company also provides the customer with a map of the route so they can track the order and make sure that it arrives on time.
In a nutshell, Deliverect helps you manage your online orders so that you can focus on your business.
Here’s what you can do with Deleverect:
- Connect your POS and delivery channels
- Track your online orders from your POS
- Stay in sync with your kitchen
- Get orders out the door in record time
How does Tookan help in smart delivery management for Order from Deliverect?
If you’re using an order management platform such as Deliverect, that means you have already sorted a great journey of the order management process.
Since you have been handling the orders smartly, it’s time to opt for the smartest delivery management tool too.
And what’s the best part, you ask?
The best part is that Tookan is already integrated with Deliverect for smart delivery management of your orders.
The Tookan integration with Deliverect grows your business by seamlessly weaving together, order management and delivery management software.
Whether you’re running a small café or a restaurant, the Tookan integration with Deliverect simplifies your online order management so you can focus on your craft and your customers.
Tookan and Deliverect integration brings guaranteed ROI and puts your business operations on autopilot.
Every time you receive an order on Deliverect, it will automatically be pushed to Tookan and further auto-assigned to your delivery persons.
This automation saves you time while ensuring that your customers are always up-to-date about their delivery status.
Many businesses using Deliverect have already taken a smart decision to opt for Tookan as their delivery management software.
Now is your turn!
Check out all the features of Tookan, here.