Thank you for using Hippo. The terms and conditions contained in these of services (the “Terms”) govern your access to and use of Hippo https://jungleworks.com/hippo/ (“we” or “our”) websites and services. Hippo helps you to build a Live Chat Platform on your website for Users Please read them carefully before using the Services.

1. Use of Services.

Please note that by using the Services, you are agreeing to these terms. Your consent to be bound by these terms is both on your own behalf and on behalf of any corporate entity that employs you or which you represent, and the term “you” as used herein will be deemed to refer to both you and your employer, jointly and severally. if you are an employee, contractor or otherwise using or subscribing to the services by or on behalf of a corporate entity, organization or any other third party entity, you represent and warrant to  Hippo that : (A) You are of the age of majority in your jurisdiction; (B) You have all requisite capacity, right, power and authority to accept this license on behalf of such entity; and (c) such entity shall be irrevocably bound by and shall comply with all of the terms and conditions of this agreement. The Services will continue to evolve as we refine features and functionality. We may terminate, suspend, or modify the Services, in general or with respect to you, from time to time without cause or prior notice. We may also delete any content or data from the Services at our discretion. All documents and information on the Hippo website are protected by copyright. Except as specifically permitted herein, no portion of the documents or information on this website may be reproduced in any form or by any means without the express written consent of Hippo.

2. Other Rights and Limitations.

You may not, and may not permit or aid others to, translate, reverse engineer, decompile, disassemble, update, modify, reproduce, duplicate, copy, distribute or otherwise disseminate all or any part of the software underlying the Services (the “Software”), or extract or attempt to extract source code from the object code of the Software. You may not make any commercial use of the Services or the Software, whether or not for consideration, other than for your own internal business purposes. Except as may be expressly permitted by Hippo may authorize expressly in writing, you will not, and will not permit anyone else to: (i) store, copy, modify, distribute, or resell any of the information; audio, visual, and audiovisual works, or other content made available on our Services (collectively, “Service Content”) or compile or collect any Service Content as part of a database or other work; (ii) use any automated tool (e.g., robots, spiders) to access or use our Services or to store, copy, modify, distribute, or resell any Service Content; (iii) rent, lease, or sublicense your access to our Services to another person; (iv) use any Services or Service Content for any purpose except for your own internal use; (v) circumvent or disable any digital rights management, usage rules, or other security features of our Services; (vi) use our Services in a manner that overburdens, or that threatens the integrity, performance, or availability of, our Services; or (vii) remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on any portion of our Services or any Service Content. 

3. Confidential Information:

You shall not disclose to third parties nor use for any purpose other than for the proper use of the Services any Confidential Information received from Hippo in whatever form under these Terms or in connection with the Services without the prior written permission of Hippo. “Confidential Information” shall mean all data and information, not made available to the general public, oral or written, that relates to Hippo’s past, present, or future research, development or business activities, information relating to services, developments, inventions, processes, plans, financial information, customer and supplier lists, forecasts, and projections. You shall limit access to Confidential Information to those of your personnel for whom such access is reasonably necessary for the proper use of the Services under these Terms. Such personnel shall be bound by written confidentiality obligations not less restrictive than those provided for herein. You shall be responsible for any breach of these Terms by any of your personnel. You shall protect the Confidential Information with the same degree of care, but no less than a reasonable degree of care, to prevent unauthorized disclosure or use of Confidential Information, as you exercise in protecting your own proprietary information. The aforementioned limitations shall not apply to Confidential Information which the you can demonstrate: (i) was in your possession prior to disclosure hereunder provided that, immediately upon disclosure, you have brought this fact to the attention of Hippo; or (ii) was in the public domain at the time of disclosure or later became part of the public domain without breach of the confidentiality obligations herein contained; or (iii) was disclosed by a third party without breach of any obligation of confidentiality; or (iv) is disclosed pursuant to administrative or judicial action, provided that you shall use your best efforts to maintain the confidentiality of the Confidential Information. If only a portion of the Confidential Information falls under any of the above alternatives, then only that portion of the Confidential Information shall be excluded from the use and disclosure restrictions of these Terms. The said Confidential Information shall only be disclosed if required by law, court order or in the interest of the general public. Under no circumstance shall the said information otherwise be disclosed without prior written approval of the Company. 

4. Proprietary Rights:

You acknowledge and agree that the Services and the Software are proprietary products of Hippo and its licensors, protected under patents, copyright laws and international treaties. You further acknowledge and agree that all right, title and interest in and to the Services and the Software, including associated intellectual property rights and all improvements, modifications, revisions, derivative works, customization and integration work product, customer feedback, suggestions and white-label branded applications, are and shall remain the sole and exclusive property of Hippo. These Terms and the rights granted hereunder do not convey to you any interest in or to the Software. You shall not remove or alter any copyright notice, trademark or other proprietary or restrictive notice or legend affixed to, embedded, contained or included in the Software or Services or any material provided by Hippo. In the event that you have requested from Hippo, and Hippo has agreed to make available to you, a white-label branded application for Your Customers and/or End Users with your branding, you hereby grant to Hippo a perpetual, worldwide, royalty-free license to use your trademarks, trade dress, logos, display, etc. (“Your Trademarks”) for use and display in connection with such white-label branded application.

5. License to use our services:

Subject to these Terms, we grant to you a limited, non-exclusive, non-transferable license to use our Services for your internal use and not for resale or further distribution. Your right to use our Services is limited by all terms and conditions set forth in these Terms. Except for your pre-existing rights and this license granted to you, we and our licensors retain all right, title and interest in and to our Services, including all related intellectual property rights. Our Services are protected by applicable intellectual property laws, including United States copyright law and international treaties. Except as otherwise explicitly provided in these Terms or as may be expressly permitted by applicable law, you will not, and will not permit or authorize any third party to: (i) reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our Services; (ii) rent, lease or sublicense access to any of our Services; or (iii) circumvent or disable any security or technological features or measures of our Services. Certain of our Services are provided at no cost and certain Services are subject to various fees. The pricing for the Services can be found at Hippoapp.com/pricing, are based on usage and are non-refundable. The fees for the pricing tiers, as well as telephony charges incurred, will be billed to your credit card and you authorize the card issuer to pay any amounts set forth herein and authorize Hippo (or our billing agent) to charge your credit card account until you or we cancel or terminate your pricing tier; provided that if payment is not received from your credit card issuer, you agree to pay all amounts due upon demand. You must provide current, complete and accurate billing and credit card information. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay. You will be responsible for payment of any applicable sales, use and other taxes and all applicable export and import fees, customs duties and similar charges (other than taxes based on Hippo’s income), and any related penalties and interest for the grant of access rights hereunder, or the delivery of related services. You will make all required payments to Hippo free and clear of, and without reduction for, any withholding taxes. Any such taxes imposed on payments to Hippo will be your sole responsibility, and you will, upon Hippo’s request, provide Hippo with official receipts issued by appropriate taxing authorities, or such other evidence as Hippo may reasonably request, to establish that such taxes have been paid.

6. Pricing policy. 
    1. By accepting the terms, the client is being offered a 14 days free subscription for Hippo in-app chat, after which the client will be charged at US$ 5 per support agent per month. Maintenance charges are for maintenance of white-labeled applications hosted on our servers including periodic updates. 
    2. Maintenance fee deduction will start as soon as we are done with the deliverables whether Client go-live or not.
    3. The client has a period of maximum 7 days to share any feedback once the white labelled apps are delivered.
    4. White labeling includes the change in logo and the colour theme only.
    5. No response situation: In case of no response from the client’s side for more than 14 days despite reminders from company’s side, the company may put the development on hold.
    6. Kick-off amount is non-refundable.
    7. JungleWorks recurring cost to be paid separately.
    8. JungleWorks will deduct the recurring cost automatically post completion of 7 days once the invoice has been raised.
    9. The client has a maximum grace period of 7 days to clear the payment once the invoice is raised.
    10. The timeline to deliver the solution is 10 working days. The timeline is applicable from project kick-off date
    11. Automatic updates of the apps will be given without acknowledgement.
    12. Client needs to provide the Google credentials or Google map key, FCM key and publishable key.
    1. In addition, in case of monthly subscription client’s debit/credit card will be auto debited at the beginning of each subscription month. However, in case of non-availability of a valid credit/debit card the payment can also be made through PayPal, Stripe or similar payment gateway providers. Further, if the payment is to be made by an Indian customer the amount shall be converted from USD to INR as per currency conversion rate as applicable at the time of the transaction, provided that such amount shall be exclusive of all applicable taxes levied by respective governments as applicable. 
    2. Payments once made shall stand non – refundable. 
    3. Our fees may include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, accessible by any jurisdiction whatsoever (collectively, “Taxes”). 
    4. Once paid you agree not to permit payment gateway providers such as Stripe, PayPal etc to hold our payments or ask for a refund.
    7. Data Security:

    Our Services are designed to allow you to assign tasks to field workers, communicate with your field workers and customers (“Users”), and view information pertaining to your field workers’ activity. Hippo does this in part using GPS on devices running Hippo applications. Some information is automatically collected from or about your Users and field workers when you use our Services and may include, for example, geographic coordinates, phone numbers, names, and addresses. You agree to comply with all applicable privacy and data protection regulations. Further, you agree to not use our service to send us sensitive information where unauthorized disclosure could cause material, severe, or catastrophic harm or impact to Hippo, any data subjects or relying parties. We collect, store, and use your User data on our servers to provide you with the ability to better maintain and improve your Services. We may also use data in an aggregated form for our own purposes. Our Services transfer data to servers that store User data outside the U.S. We only share user information with others under special circumstances as follows:

    1. With third parties who work on our behalf to provide your services; 
    2. To comply with laws or to respond to lawful requests and legal process (provided that Hippo will endeavor to notify you if Hippo has received a lawful request for your information);
    3. To protect the rights and property of Hippo, our agents, customers, and others including to enforce our agreements, policies, and terms of use;
    4. In an emergency, including to protect the personal safety of any person; and
    5. For the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture, or bankruptcy transaction or proceeding).

    8. Links To Third-Party Sites:

    The Hippo websites may contain links to third-party sites. Access to any website linked to any Hippo website is not the responsibility of Hippo and Hippo is not responsible for the accuracy, or reliability of any content on such websites. Further, the presence of a link to a third-party site does not mean that Hippo endorses that site, its products, or views expressed there. Hippo provides these links merely for convenience and the presence of such third-party links are not an endorsement or recommendation by Hippo.

    9. Assignment:

    You may not assign, sublicense or make available to any other person or entity, these Terms, or any rights or obligation hereunder, or the Services or any part thereof, in whole or in part without the prior written consent of Hippo, and any attempt by you to so assign, sublicense or make available shall be deemed null and void. Hippo may freely transfer and assign its rights and obligations hereunder to an affiliate or to a third party that acquires all or substantially all of the assets subject to these Terms or securities of Hippo or any entity into which Hippo shall merge or any affiliate thereof.