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Delivery Task Allocation: Empowering the Delivery Performance of delivery agents

By Tannu Sharma 29th October 2020

It happens to more than half of the delivery business providers now, and then, they struggle to mark their delivery processes on time. Precise delivery task allocation, on-time completion of delivery are a few of the indispensable parts of any customer-centric business.

When on-demand delivery businesses are getting surged, a few enterprises discover their loopholes and struggle to overcome them. 

Let us discuss in details,  how the introduction of  Batchwise allocation helped one of our food delivery business clients to  minimize the SLA by 12%

Daily Challenges in the delivery business model

As a part of continuous delivery operations, the client faced regular struggles in managing the delivery task and completing it efficiently. And that’s not all. There was a list of hassles that our client faced in his on-demand food delivery business.

  1. Difficulty to manage a group of delivery agents
  2. Trouble in differentiating and rewarding the star performer delivery agents
  3. Difficulty to meet the delivery ETA as agents location
  4. Trouble to pick the available nearest delivery agent for the task  

Solutions Offered

These specific performance issues have been reinstated, keeping in mind the client’s food business delivery model and practical options to deal with them like a pro.

Batchwise Allocation: What does it mean?

As the name suggests, batchwise allocation allows sending the upcoming task notifications to multiple agents in batches. Any agent who wishes to pick the task can accept the job from the Batch. If none of the agents accept the task, the next Batch will get notifications, and the cycle goes on! 

A detailed Flow Chart to understand Batchwise Allocation

 Situation A

Task Comes → Notification sent to Batch A → Available agent accepts task → Delivery Done. 

Situation B

Task Comes  → Notification sent to Batch ANo one accepts from Batch A  → Notification sent to Batch BAvailable agent accepts task  → Delivery Done.

Team Tookan suggested Batchwise Allocation to the client to ensure the day to day hassles of delayed delivery shall vanish completely. The client was finding it hard to offer timely order deliveries because of incompetent task allocation to the delivery agents. 

How does it help?

These are the list of benefits that our client experiences, and you too can experience if you wish to go with Batchwise Allocation.

No need to manage a bunch of delivery agents always

In Batchwise allocation, business owners do not employ agents on a fixed basis. The agents are contacted and given jobs at times of task only. It allows businesses to have a breathing space from dealing with agents while there is no task. 

Star/ best performer agents can be identified

Batchwise allocation gives the freedom to know who is the deserving star performer among the list of agents. An admin can check and track how many times the delivery task is accepted and completed by the individual agent. 

A suitable nearest agent gets the chance to do the job

Unlike in other allocation processes, Batchwise allocation allows the agent to pick up the task as per their nearest availability. It helps in ensuring that the job is assigned and picked up by the available agent.

Pool the task in case of connected routes

Batchwise Allocation enables the agents to do two tasks together in case the second task location falls in the route of the first one.This allows to reduce the delivery time and adds up to the performance efficiency of the agent. 

On-time deliveries of parcel

The most common complaint of any customer that the order is not received on time can be easily managed and addressed when choosing Batchwise allocation. Our client was pleased with the timely order deliveries because of this allocation concept. 

Delay in the notification: What does it mean to your business?

Reading it for the first time might bring a few doubts in your mind about whether it is a positive sign for your delivery business or not! But believe us, this is one of the perks that you can experience while you opt to go for Batchwise allocation. 

In simpler terms, it can be defined as a smart feature that prioritizes the idle agents to get an earlier notification to do the task rather than giving it to the busy agents at first. It will reduce the delivery SLA as inactive agents can pick up the task and do their job. 

Delivery Allocation in Food Business: Get it right

There is always individuality in every business. We suggested Batchwise allocation to our client, noting his immediate business needs and his goals to accomplish. Similar to the Batchwise allocation, there are many other types of allocations that can change your delivery business’s perception.

Stay tuned to know more about allocations and how it can suit your specific business type. 

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