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7 Best Rules To Retain Service Agents In Your Delivery Business

By Tanvir Singh 12th February 2020

If your delivery business is booming in this competitive era, there is nothing much you need to work upon! All you have to do is manage all the pieces smartly so that there is no chance of looking back. 

In many of the cases, it has been seen that many of the businesses fail to sustain their deserving position in the competition, due to one or the other reason. Many of the delivery businesses are losing their true potential due to trouble in retaining their service agents. It has been noticed that over the time period, businesses get stuck in struggles of managing their bulk orders and are often seen to face a downfall because of unavailability or lack of service agents. 

However, if you are confident enough about your service agents and are planning to extend your business, you must have some additions in your work operations. These additions would diligently contribute to making your business, a good one to go business, even in hard situations. 

We have compiled 7 golden rules that could be optimized to retain service agents in your delivery business without much trouble. Have a look; 

#Rule 1: Simplify Their Work

The first rule of rule book says that if you want to keep connected with your service agents, you need to offer them simplicity in their work. Higher you complex the things, higher will be the chances to lose them.

Simplifying their work does not mean to cut down their daily work and keep them free all day. This rule intends to simplify their daily tasks. For example, if a service agent has to do 4 deliveries in a day, make sure that the path of all the deliveries should be aligned. It will not only help in adding proficiency in their work but also will make it easy for them to complete the task on time.

#Rule2: Simplify Their Route Optimization

When you are in a delivery business, you need to make sure that the routes are optimized with advanced features in the first place. This will give your service agents a chance to do their fieldwork without getting annoyed with any of the unwanted struggles of using a route.

Always remember that a happy and contented employee of yours will always work with the whole heart and efficiency. It will be an additional perk for you, to have proficient employees at your side. This will also help them to refrain from getting mismanaged because of wrong or unwanted routes. And mind it, your items would be delivered on time too!

#Rule 3: Offer Them Smart Navigation Features

Apart from route optimization, you should also put your efforts to get a smart navigation feature in your work operations. This will again help your service agents to do their work with great efficacy. 

A smartly navigated location can be easily accessed by your delivery agents. This will serve the Y shaped benefit for your delivery business. You can get your deliveries on time, making your customers, service agents as well as business revenue figures happy. What else you could think of?

#Rule 4: Automate Their Task

Now, when we say we are in the digital era, it means everything is digitalized. So, why not digitalize the task assignment? Wondering how it could benefit your business! It’s simple. As soon as you start automating the task to your service agents, it would be easy for them to enhance their work productivity. There would be no room left for any mismanagement while assigning the task too. The nearest delivery agent would automatically get the task and will start proceeding to complete it as soon as possible.  

#Rule 5: Appreciate Their Efforts

There is no other better way to motivate your service agents except letting them know how efficient they are in their work. Researches have claimed that an employer that appreciates its employees, is able to retain the maximum ratio of employees. If you too are looking forward to retaining your service agents, it is advised that you should frequently appreciate their efforts. Their work should get recognized so that they feel motivated. 

#Rule 6: Provide Better Communication Platform

For your service agents, it is necessary to own a strong communicative channel. It is important because it will allow them to avoid any unwanted errors, mismanagement and many more. Good and strong communication between the service agents and customers can help in letting your service agents deliver promptly. 

Better communication will also help in removing the roadblocks of miscommunication between you and your service agents too!

#Rule 7: Be Kind To Them

Last but not the least, it is very much essential for your business to stay connected with your service agents in a good and humble way. The more you kind to them, the more are the chances to retain your service agents in your delivery business. After all, they are an integral part of your business and yes, they do deserve respect and kindness. 

In a nutshell, it could be concluded that there are certain key strategies termed as golden rules that can help a business to retain its service agents for a longer time. 

You are now updated with the rules you must follow! But the burning question here is how can you implement these rules in your working culture? Isn’t it difficult and money investing to add these implementations in your business? Worried how can you do it?

Wait, in spite of going to 7 different solutions, why don’t you pick up a single solution that can offer you all the 7 solutions at one go! Surprised! Don’t be!! Tookan is the answer to all your worries. It is one of the smartly designed delivery management software that can offer you an instant solution, connect with us to know how we can help you better.

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