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Tookan Updates Enriching User Experience

By Akhil Yadav 21st June 2018

Jungleworks has always been a customer centric organisation. The yearn for providing a better user experience is something common to every member of our family. Gladly, our zest for innovation has always paid off and has helped us make customer satisfaction our forte.

We, therefore, feel proud to have presented few changes to our platform recently.

  • Imbibing the need of flawless sharing of information between the admin/manager and agents, we now have a built-in chat feature, powered by our real-time chat platform Hippo. This is certainly going to smoothen operations by enabling faster resolution to the queries of workforce.
  • Another step in the direction of ensuring transparency of day-to-day operations can be identified as Tookan Real-Time Panel. Available in the analytics section of Tookan, this will provide our clients the capability to attain a wider perspective of their operational status by just one look.
  • Sticking to the idea of getting tasks done by a single click, we have embedded agent details on the map view of Tookan dashboard. Now with just one click on the agent icon on the map, user can have access to all the information about the agent.
  • Logical grouping of tasks was next in our list of improvements. This made us bid goodbye to the segregated view of tasks and now connected pick-up and delivery tasks would be grouped together, helping users distinguish related tasks from the unrelated ones in a better way.

We hope these changes are going to enrich the user experience. As an ever hopeful and ever open to improvements organisation, we always welcome any suggestions from our users. Please feel free to contact us anytime.

If you enjoyed reading this, we’re sure you will also love checking out what we have in store on our Youtube channel. You can also head to our home page for more info!

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