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Order Management

Orders, Booking, Contracts – whatever you call it – are the most essential elements of the on-demand business.

Orders home

This page is divided into four sections based on the order status.

Pending, Dispatched/In progress, Completed and Cancelled. This has been done so that the admin/merchant can focus on a certain type of orders at a time and also see the overall progress.

Setup

All orders page

This page lists all the orders in the system. There are filters for order states, merchants and date range along with the ability to export the orders in CSV format.

 

Order details page

Each order has this page to display all its details including product/service details and bill breakdown. This page also has the print button to print orders through thermal printers.

The admin can see all the orders on the marketplace, while merchants can see only their own orders. If the extension ‘hide customer details from merchants’ is enabled, the merchant won’t be able to see the details of customers and just the ones related to orders. This is often required in food or other product marketplaces where admin does the delivery and wants to limit the customer information to themselves.

 

On-Demand 101

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