How to read all conversations and transactions between your users in your marketplace

Your marketplace members can, in many occasions, discuss together. It’s a good idea to check what’s going on: you can then learn about your user behavior and offer help whenever its needed.

View all the discussion threads related to a transaction

Discussions related to transactions are started from the Checkout button* on a listing page. They can be:

discussions related to a paid transaction
discussions related to a free transaction

To browse these conversations:

Log in your marketplace and go to your admin panel
Open the View transactions tab from your admin panel
Click the status of a transaction to read more about a specific conversation

*The “checkout button” is the button in level with the listing’s image, you can choose the name yourself for it so it will be named different things on each marketplace, common names are “buy”, “book”, “request”.

View all the discussion threads related to a free conversation

Discussions related to free conversations are started from the Contact button on the listing page or a user profile. They are never linked to any payment.

To browse these conversations:

Log in your marketplace and go to your admin panel
Open the View conversations tab from your admin panel
Click the status of a conversation to read more about a specific thread

Let your users know

It’s a very good idea to remind your users (in your terms, for example) that marketplace administrators are able to view discussions related to transactions.

A conversation is not visible

If you cannot see a conversation you know have taken place take a look in both “View conversations” and “view Transactions”. It was most likely started from a different action than you thought.