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How to disable Stripe or PayPal after it has been connected

By jwork 17th April 2019

Using only one payment provider, either Stripe or PayPal can be a good choice to improve the focus of your marketplace and simplify things a bit. If both Stripe and PayPal have been enabled, you can also decide to disable one of them.

How to disable a payment gateway, Stripe or PayPal

You should:

  • log in your marketplace with your admin account
  • go to the Payment system tab in your admin panel
  • Click Disable Stripe or Disable PayPal based on your preference
  • Read and accept the warning message if you want to move forward
  • That’s it! You should now contact your provider to let them know.

Note that if only one payment gateway has been connected in your marketplace so far, the best way to stop using payments is to disable the online payment system entirely.

What happens when a gateway has been disabled?

Immediately after you’ve disabled Stripe or PayPal:

  • providers can no longer edit or add their payment details in their user settings
  • providers payment details are not deleted so they can be restored if you want to enable the payment provider again later
  • buyer can no longer pay via the gateway you’ve disabled
  • ongoing transactions will continue as expected and won’t be stopped or closed
  • if providers had enabled only the payment gateway you’ve disabled, buyers can’t pay for their listing and they should connect their payment details for the other enabled payment provider, from their user settings
  • providers are not notified automatically of your choice to disable a payment gateway

How to enable again a payment gateway that has been disabled

From the same admin panel section, you can click the Enable Stripe or Enable PayPal button. It will be enabled immediately.

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