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Help Center Orders


Orders, Booking, Contracts – whatever you call it – are the most essential elements of the on-demand business. Our dedicated Orders page, available under the General subhead in the left sidebar menu is where you can manage all new and existing orders.

The Orders page is divided into four sections based on the order status, Pending, Dispatched/In progress, Completed and Cancelled. This allows the admin/merchant to focus on a certain type of order at a time and also see the overall progress.

The admin can see all the orders on the marketplace, while merchants can see only their own orders. If the extension ‘Hide customer details from merchants’ is enabled, the merchant won’t be able to see the details of customers and just the ones related to orders. This is often required in food or other product marketplaces where admin does the delivery and wants to limit the customer information to themselves.

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