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Orders

Our dedicated Orders page, available under the General subhead in the left sidebar menu, allows you to manage all new and existing orders.

The Orders page is divided into four sections based on the order status, Pending, Dispatched/In progress, Completed and Cancelled. The orders page allows the admin/merchant to focus on a specific type of Order at a time. And also see the overall progress.
(Note:- An order is marked auto dispatched if Tookan is enabled.)

The Admin can see all the orders on the marketplace, while merchants can see only their demands. If the extension ‘Hide customer details from merchants’ are enabled, the Merchant won’t see customers’ details and just the ones related to orders. It requires food or other product marketplaces where the Admin does the delivery and limits customer information.

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