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FAQs

I have created the product wise discount but it’s still not reflecting on the website. Why?
Go to store > catalogue > edit the product > add the discount you have created in the discount column > then click on save button. The discount will reflect on the website.

How can I add discounts for every product through CSV rather than adding it manually?
Currently, you can’t add discounts for products using CSV. The only way is to add it manually for all products.

On which order both referer and refree will get the discount?
The referer and refree both get the discount on the first order.

Will the same customer get the discount again if he refered someone second time?
Yes, the same customer will get the discount for every person he refers whether its two or three.

Why is my ad banner image appearing small?
You need to adjust the image as per the panel so that it will not appear small on the website. Try to use rectangle images for ad banner rather then square.

What does redemption criteria/ earning criteria mean in loyalty points?
If you have offered 5 loyality points on a purchase of 50 boxes and now the redemption criteria for the same you have set as for 1 point the person can redeem 10 boxes similarly for 5 points he can redeem 50 boxes. This is the flow for loyality points. You can set the same from the panel itself.

Why does the prromotion option not appear on the customer’s application.
When the promo has expired, the Add Promo/ Referral option is not shown

How to set the configurations for promo codes from the Admin Dashboard?
Configure > Order Settings > Commissions. It allows you to choose whether this part of the order amount has to be transferred to the Admin or Merchant.

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