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FAQs

Can multiple delivery modes be selected in the platform?
Yes, you can choose to enable all three delivery modes; take away, home delivery, and pick & drop.

Can merchants define their own delivery time?
Only if the merchant is handing delivery of their products themselves they can define the delivery time. Otherwise, the admin define the default delivery time.

How is distance wise delivery charge calculated?
Distance wise delivery charges will be calculated based on the parameters defined in the ‘Order details’ template on Tookan.

What delivery management extensions are available in the platform?
Currently, you can choose from three delivery management systems; Tookan, Lalamove, and iCabbi.

Can delivery charge be defined at the merchant level?
Yes, you can define unique delivery charge for merchants. In the Delivery page under Order Settings enable Merchant wise Delivery Charge toggle and set the charge at the merchant level.

Can customers be allowed to tip manually?
Yes, to enable this click on the “Allow customers to enter Tip manually” toggle at the bottom of the Delivery page under Order Settings

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