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SMS & email notifications

Tookan completely automates the communication process by sending customized notifications in the form of email and SMS, to the customers associated with each task.

Go to Menu > Settings > Notifications to enable, disable or edit the content for each trigger.

    Below are the five triggers associated with the Pick Up & Delivery workflow:

  • Request Received: This is triggered when you create an order.
  • Agent Started: This is triggered when the agent starts a task.
  • Agent Arrived: This is triggered when the agent reaches the destination.
  • Successful Pick Up/Delivery: This is triggered when the task has been completed successfully.
  • Failed Pick Up/Delivery: This is triggered when the task has been completed unsuccessfully.

    Below are the five triggers associated with the Appointment workflow:

  • Request Received: This is triggered when you create an order.
  • Agent Started: This is triggered when the agent starts a task.
  • Agent Arrived: This is triggered when the agent reaches the destination.
  • Successful: This is triggered when the task has been completed successfully.
  • Failed: This is triggered when the task has been completed unsuccessfully.

    Below are the five triggers associated with the Field Workforce workflow:

  • Request Received: This is triggered when you create an order.
  • Agent Started: This is triggered when the agent starts a task.
  • Agent Arrived: This is triggered when the agent reaches the destination.
  • Successful: This is triggered when the task has been completed successfully.
  • Failed: This is triggered when the task has been completed unsuccessfully.

Task Update Webhook: Sends webhook for any status updates other than already mentioned or any edit updates.

 

Enable Notifications

Notification can be Enabled by a single click on the blue toggle button.

 

Disable Notifications

Notification can be disabled by a single click on the blue toggle button.

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