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Parameters and metrics

Tookan’s analytics will provide you all the information that you need to run your business efficiently and take data driven decisions. Apart from the graphical representation of the data, you can access detailed reports and export them to use the information at your ease.

You can access the analytics page from Menu > Analytics.

 

Selecting Parameters:

Time – Select predefined or custom time range to view your data.

Team – Select a specific team or leave it to the default i.e. All Teams.

Agent – By default, this is All Agents and you may select a specific agent to view the associated data.

 

There are several key metrics that are available to provide you a closer look at your business:

Real Time – Task status and Agent Status along with Total Tasks, Task Efficiency, Distance-Based Productivity, Time Based Productivity

Task Performance – Successful vs Failed and On-Time vs Delayed Tasks

Agent Effectiveness – Time and Distance spent In-Transit vs Idle

Task Efficiency – Percentage of successful and On-Time Tasks

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