Order tracking web-link
When the agent taps “Start a Task” on the mobile app, a notification in the form of SMS and email (if captured) is sent to the customer associated with the task. The message also contains a tracking link which allows the customer to view the real-time location on the map and the ETA of the agent.
Below is the sample message. Modify the content and use tags (variables) to create the message unique to your business.
Once the customer clicks on the link, it opens in the mobile web browser. Customer can call or message the agent with just a single tap.