A Mission consists of multiple tasks belonging to multiple workflows (Pickup & Delivery/ Appointments/ Field Workforce), spanning across multiple days and each task could be assigned to multiple agents.
Features of Missions
- Workflows merge – Multiple workflows can be used in a Mission.
- Multiple agents to a task – A task within a Mission can have multiple agents.
- Multiple days – A Mission can have recurring tasks over a span of multiple days.
Let’s take the case of a construction project where there might be a requirement of multiple pick-up and delivery agents, laborers and engineers at the same time. If one has to create individual tasks for each one of them, this might turn into a very tedious job!
So, if a business has such a diverse need, then instead of creating multiple individual tasks it can create just one ‘Mission’.