Feedback from Customer
Once the task is complete, the same tracking link converts into a feedback page. The customer also receives an SMS and email with a link, asking for the feedback. The customer can rate their experience with a star rating and also leave a comment.
Below is the sample SMS:
Hi Susan. Your order was successfully delivered at 11 am. Please help us improve our service by rating your delivery experience https://jungleworks.com/tookan/