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Dashboard status

Tookan’s task and agents’ status are displayed throughout the dashboard using simple symbols and colors.

Task Status

They are displayed in the task bar on the left and as pins on the map.

UnassignedThe task has not been assigned to any agent and will be reflected in grey color.

AssignedThe task has been assigned to an agent and will be reflected in orange color.

Accepted/AcknowledgedThe task has been accepted/acknowledged by an agent and will be reflected in purple color.

StartedThe task has been started and the agent is on the way and this will be reflected in light-blue color.

InProgressThe task is being performed and the agent has reached the destination and this will be reflected in dark-blue color.

SuccessfulThe task has been completed successfully and this will be reflected in green color.

Failed/Cancelled: The task has been completed unsuccessfully and this will be reflected in red color.

 

Agent Status

They are displayed as dots on the map and in the agent bar as:

 

IdleAgent is on-duty but is not performing a task. The location is tracked and shown as last-known location under the agent name. The status will appear as a green dot on the map and next to the image in the agent bar.

InTransit: Agent is on the way and has started the task. The location is tracked and shown as last-known location under the agent name. The status will appear as a light-blue dot on the map and next to the image in the agent bar.

OfflineAgent is off-duty and not executing a task. The location is tracked and shown as last-known location under the agent name. The status will appear as a grey dot on the map and next to the image in the agent bar.

 

 

Agent Mobile Status

They are displayed below the name of the agent in the agent bar as:

 

GPS Turned Off: If the agent turns off the GPS in mobile.

Poor Connectivity: If the agent turns off the internet in mobile.

Connection Lost: If the agent switches off the mobile or turns off the internet for more than 8 minutes or uninstalls the app without going off-duty.

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