• Partnership
  • Blog

Access Control List (ACL)

ACL in Tookan helps you define roles with permissions as per your requirement. For a manager’s role, these permissions can be related to tasks, agents, customers, teams, and settings. So one can give permissions to his manager to add or delete a task/agent/customer/team depending on his requirement. Similarly in Agent ACL, one can give access to his agents to add/edit a task or edit his work schedule.

Admin can create a number of roles with a set of permissions in ACL. Further, while adding a manager/agent, he can simply assign a role to that particular manager/agent.

To define roles with permissions go to Menu > Settings > Access Control

Agent Permissions

Task Permissions

Profile Permissions

Agent Schedule Permissions



Manager Permissions

Task Permissions

Agent Permissions

Customer Permissions

Teams Permissions

Settings Permissions