Reduce customer churn and ace your customer retention strategy
Provide a cohesive experience across all touchpoints
Create trigger-based customer journeys to provide a personalised experience
In-depth analytics
Get insights on your overall performance on the dashboard. You can dive in to explore every single aspect of your campaigns including:
Know your customers inside out
Track customers on RFM metric. Understand their buying behaviour and target them before they churn by understanding:
Add omnichannel approach to engagements
Add various channels to your customer journeys and make every engagement more meaningful.
Customer Data Platform
Create 360° customer profiles for personalized one-on-one marketing. Use data from previous purchases to build a profile that will cater to their preferences and employ an omnichannel approach to engage with them.
Request a DemoProvide Superior Customer Support
Employ high-end conversational tools to provide your customers with personalized support
Ask Customers for Feedback
Request their feedback to find out what they think of your company and show that you value their input. You can ask them about
Keep track of important metrics
- Customer Retention Rate
- Repeat Customer Rate
- Purchase Frequency
- Average order Rate
- Customer Lifetime Value
Customer Retention Rate
It measures the percentage of customers you still have after a period of time.
(Customer you have currently - customers you acquired in the last month) ÷ Customers you had at the beginning of the month
Repeat Customer Rate
Measure the chances an existing customer will make more than one purchase.
CRR = No. of Customers with more than 1 order ÷ No. of unique orders
Purchase Frequency
Average number of orders placed by each customer.
RCR = Total number of orders ÷ No. of unique customers
Average Order Rate
Average amount spent per purchase.
AOR = Annual Revenue ÷ No. of orders processed
Customer Lifetime Value
The total business a customer brings to you.
CLV = Average revenue a customer generates throughout his customer journey.
Our merchants are way happier now and it's because of Hippo. It has helped us in retaining customers, especially with features like pop-ups.”