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Engage. Retain. Grow.

Connect with your customers at various touchpoints with omni-channel engagements. Improve customer acquisition and retention.

customer engagement automation platform

Our Offerings

Customer engagement automation

Streamline, automate and analyse your marketing efforts. Reduce churn and increase customer retention by providing personalised experiences throughout the customer journey.

Highlights
Omnichannel Broadcast Segmentation (RFM) Automated Live Campaigns
Explore Engagement Automation

Conversational support

Provide your customers with proactive support. Contact them across various platforms and channels from a single dashboard.

Highlights
Chat support (AI Bot, Agent) Call (Phone call, Audio/Video Call) WhatsApp Chat
Explore Conversational Support

Ticketing

Save time and money by recording all issues, communications, and notes at a single place. Track the issue journey, resolution and customer happiness in one platform.

Highlights
Ticket Creation, Prioritizing and Grouping Agent and Collaborator Specific Panels Department Specific Ticketing Surveys
Explore Ticketing

WhatsApp Multiplexer

Delegate multiple agents to provide real-time customer support using single WhatsApp account

Use Cases

Offer convenient and engaging experience to your customers with Hippo.

How does hippo improve customer engagement?

Engage users across channels with Omni-channel marketing

Create curated messages across multiple channels based on your customer journey.

Chat support (AI Bot, Agent) Call (Phone call, Audio/Video Call) WhatsApp Chat

Powerful features tailored to boost
customer acquisition, growth and retenion.

  • Live chat Connect with your customers in real time. Automate conversations and provide tailored responses.
  • Customizable Chat bots Helps to engage, collect up-front information, act and route it to concerned people for you.
  • WhatsApp widget Drive Better Conversions, Sales and Revenue on your customers' most preferred communication channel with the mobile-first approach.
  • Lead Generation Convert anonymous traffic into well-profiled leads. Provide useful forms and popups tailored to the customer’s interest to create a great customer experience.
  • Customer Data Platform Real conversions need context. You can dive into database and get a 360 degree view of the customer and stay in context across multi-channel conversations.
  • Omnichannel Engagements Customers switch channels seamlessly and so should you. Engage with across multiple channels like app notifications, web notification, SMS, call, whatsapp etc.
  • Segmentation Create actionable segments with ease and perfect your targeting.
  • Instant Broadcasts Reach your customers without any delay with just one single click.
  • Automated Campaigns Design custom workflows to initiate relevant customer engagements based on their activity and lifecycle.

What our customers have to say

Looking for valuable business content?

Hippo blog posts will keep you updated about the sharing economy in detail
9th November 2022
How can small businesses use WhatsApp to drive sales with Hippo?

A small business is deprived of many perks that a large corporation enjoys (brand value, resources, well-planned structures,.. [..]

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22nd August 2022
Must-use feature for businesses to rule their Whatsapp customer support

According to a recent research by Salesforce, 89% of consumers are more likely to make another purchase after a positive.. [..]

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25th July 2022
How does gamification motivate customers to buy more?

It's a pretty well-established fact that people love to have fun. And if you can build fun into your business, you can build.. [..]

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