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    Role of Customer Success in Business

    Customer success is a term which is gaining popularity in the business world today. In fact, it is becoming the most important factor that impacts the revenue of any company. It can be a reason because of which business will become successful or face downfall. Before we move further, we first need to understand: What […]

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    How Customer Support leads to Customer Success?

    Today agents who are working to support customers have different designations like customer support agent, customer success manager, happiness specialist and many more. But people actually wonder about what is the difference between these different names given to agents. Customer Support and Customer success are two different terms which are often used interchangeably. This creates […]

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    How Live Chat Software Cultivates your Revenue

    There are studies that prove that live chat software cultivates the revenue for a business. These studies might vary from case to case but it proves that there is a positive impact of chat support on the revenue of a business. Live chat software is one of the best tools that you can incorporate in […]

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    Customer Demands Support Not Excuses

    Sorry for the inconvenience caused we will surely help you… But does even really help comes or these are just statements used by customer support reps to stroll the customer? We all must have some bad customer support experience and to be honest, I am currently going through one because of an electronic device I […]

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    Evolution of Customer Support Services

    Think of the time when there were no phones or computers and people use to walk miles for product-related information or repairs to the retail store. It was a time, effort and money consuming process and businesses were not making any effort to improve the customer support services or user experience.  Can you think of being […]

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